Application Analyst

At One Legacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to
saving lives and sharing hope
. Guided by our values of
integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration
, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Full-time, Non-exempt

Work Hours: 40 hour workweek:
Tuesday - Saturday between 12:00PM- 8:30PM. Must be available evenings, holidays, and weekends as required.

Work Setting: In-person

The Application Analyst (AA) is primarily responsible for providing end user support for organization wide systems and for escalating issues for resolution when necessary. The AA shall participate in validation activities related to software development and implementation of both (off-the-shelf) software and internally developed software to meet One Legacy Computer Systems Validation requirements. The AA shall also assist with compiling end user requirements for both software and reporting development and providing required documentation to the Software Development team to support Software Development Life Cycle Requirements and reporting development requirements.

The AA coordinates and may participate in the execution of User Acceptance Testing and Regression Testing for both internal software development and reporting development.

Performs all duties and responsibilities in compliance with One Legacy policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state, and local laws.

• The Application Analyst provides and coordinates end user systems support within a timely manner. If end user issues cannot be resolved immediately, escalates appropriately for problem resolution. Coordinates onsite vendor support when necessary.
• Provides software support/guidance on functions, features and usage of software products. Support may be at the on-site or remote.
• Assist development team to investigate, analyze, and resolve technical problems related to application functions, programming, and procedures.
• Facilitate end-to-end testing, troubleshoot application issues, ability to analyze application data and determine root cause of issue. Create test plans, execute test cases, track test issues and report on test results (and log defects).
• Provide timely communications to application users related to issues and IT maintenance activities.
• Develop and maintain technical and user procedural documentations.
• Participates with Software Development Department after hours help desk on-call responsibility.
• Participates in the management (create, deactivate, delete, or update) of user accounts for all software systems. Ensures that required documentation for user management meets Policy & Procedure requirements.
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Participates in the administration, maintenance, and configuration of organization software systems.
• Reports:
  Assists with data management to ensure data integrity during data input and output (reports). Assists with validating reports to ensure data presented in the reports is accurate. Provides data to meet end user requests by obtaining data from various reports. Provides end user support for locating existing reports.
• Fulfill ad-hoc data and reporting requests.
• Validation:
  Assists with the development and execution of test scripts to ensure that the system is validated for its intended use. Assists with the coordination of validation activities. Perform periodic production validations, updates and monitoring tasks.
• Software Development:
  Assists with the documentation of user requirements during the development of software. Performs testing of the previous software development cycle’s completed development to ensure features were developed meeting user’s requirements and performing regression testing of the system to ensure that existing system features are not affected by the newly developed features prior to being released to production (User Acceptance Testing).
• Training:
  Assists with…