Program Manager - Military and Veterans Center

Overview

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The Program Manager for the Military and Veterans Center (MVC) serves as the central coordinator for programs, operations, communications, and student support initiatives that advance the success of military-connected (MC) students. This role provides comprehensive program management across MVC initiatives while functioning as the primary administrative and operational support to the Executive Director of the Military & Veterans Center and affiliated MVC leaders.

• Partner closely with departments within Enrollment Management (admissions, financial aid, student services) to support recruitment, onboarding, retention, and persistence of military-connected students.
• Oversee planning, execution, assessment, and continuous improvement of programs and services; manage communications and social media in coordination with the Division of Strategic Engagement and Communication, Public Relations department; serve as a key customer and student-facing representative of the Military & Veterans Center.
• Support compliance, partnerships, and donor-grant obligations while promoting institutional alignment and service excellence.

• Plan, implement, manage, and assess MVC programs, initiatives, and services that support military-connected students across the university.
• Coordinate cross-departmental efforts to ensure integrated and responsive services for MC students within academic, enrollment, and student services functions.
• Develop needs-based program solutions aligned with military-connected student populations, university priorities, and regional, online, or campus-based delivery models.
• Oversee the planning and execution of orientations, workshops, leadership development opportunities, community-building activities, and ceremonial events for MC students.
• Lead and manage partnerships with the Veterans Advisory Board and the Veteran Student Success Team, including meeting coordination, documentation, and follow-up actions.

• Provide primary administrative support for the Executive Director of the Military & Veterans Center and affiliated campus leaders.
• Manage calendars, scheduling, correspondence, meeting logistics, agendas, minutes, and follow-up communications.
• Prepare reports, presentations, program documentation, and internal communications related to MVC initiatives and outcomes.
• Track priorities, deadlines, and deliverables across programs, partnerships, and grant-related activities to ensure timely execution.

• Serve as a primary point of contact for military-connected students, families, faculty, staff, and external partners engaging with the MVC.
• Provide individualized student advising, problem-solving assistance, and referrals related to academic, financial, and personal concerns.
• Deliver high-quality, responsive customer service through in-person, phone, email, and virtual interactions.
• Foster a welcoming, inclusive, and supportive environment within the Military & Veterans Center.

• Manage MVC communications strategy, including social media platforms, website content updates, newsletters, and promotional materials.
• Partner closely with the Division of Strategic Engagement and Communication and the Public Relations department to ensure all social media content, marketing initiatives, and public-facing communications remain consistent with university messaging, branding, and APU editorial standards.
• Create, schedule, and monitor compliant content that highlights MVC programs, events, student achievements, and available resources.
• Coordinate approvals, timelines, and messaging alignment for campaigns, announcements, and outreach initiatives.
• Use engagement metrics and analytics to inform communication strategies and continuous improvement.