Organ Case Manager II - Night Shift

Job Type

Full-tine, Non-exempt

12-hour shifts 6pm-6am. Must be available evenings, holidays, and weekends as required.

In-person

None

The Organ Case Manager II (OCM II) is responsible for managing organ allocation, coordinating recovery efforts, and ensuring the timely and accurate recovery of organs for transplant and/or research purposes. This role requires strict adherence to One Legacy policies and procedures, along with compliance to regulations from UNOS, AOPO, and applicable federal, state, and local laws. As part of the One Legacy team, the incumbent will embrace and uphold the organization's core values.

A condition of employment requires that the incumbent learn and abide by the core values of One Legacy.

• Organ Allocation and Recovery Coordination:
  • Maintain expert-level proficiency in the use of all systems involved in electronic organ allocation, including Digital Donor and UNET.
  • Ensure the ability to perform accurate organ allocations even during system outages, with a thorough understanding of backup procedures.
  • Maximize organ allocation effectiveness by ensuring timely offers, conducting organ-specific testing, managing logistics for courier services, activating recovery surgeons, and providing clear communication with transplant centers.
• Recovery coordination:
  • Coordinate and arrange transportation for recovery surgeons when necessary.
  • Dispatch and direct appropriate recovery personnel to organ recovery sites.
  • Provide detailed instructions to procurement staff and ensure clarity in the recovery process.
  • Verify and document all recovery activities, including time of death, anatomical details, and diagnostic testing results.
  • Oversee courier operations and confirm safe and timely delivery of recovered organs.
• Local and National Organ Placement:
  • Coordinate organ allocation for local, regional, and national transplant centers, including Heart, Lungs, Liver, Kidneys, Pancreas, Small bowel, and other organs for transplant or research.
• Facilitate organ biopsy processes and ensure timely reporting of biopsy results to the relevant Organ/Tissue/Research Centers.
• Accurate Documentation:
  • Maintain accurate and real-time documentation in systems like Digital Donor, UNET, and other assigned platforms for all cases coordinated.
• Ongoing Communication:
  • Maintain continuous communication with Procurement Staff, Family Care Center, Family Services, and Leadership/Administrator on Call (AOC)
  • Notify the Manager/AOC of any unusual circumstances during organ placement and recovery processes.
• Timely report adverse lab values, such as positive cultures, to the appropriate Organ/Tissue/Research Centers.
• Post-Recovery Follow-up:
  • Conduct post-recovery follow-up, including feedback on UNET, potential transplant recipients (PTR), and organ disposition.
• Ensure that unsuitable organs are discarded appropriately in accordance with established guidelines.
• Shift Handover and Communication:
  • Conduct thorough and accurate shift exchanges with oncoming staff to ensure smooth continuity in organ allocation and recovery.
• Staff Training:
  • Assist in the training / precepting of new staff and provide ongoing education under the guidance of management.
• Medical Terminology and Medical Knowledge Resource:
  • Utilize experience in the medical field and education to triage medical questions from transplant centers to appropriate medical director.
  • Review and interpret laboratory and radiologic donor findings during case review to provide quality review of donor report to transplant centers.
• Professional Conduct and Punctuality:
  • Report to shifts on time, maintain professional behavior, and adhere to One Legacy’s standards of conduct.
  • Maintains proper phone etiquette and professional behavior at all times when on duty.
  • Supports the organization’s Standards of Professional Conduct as outlined in the One Legacy Employee Handbook, and the mission, vision and values.
  • Attends required staff meetings, training programs and/or in-services as deemed necessary by the immediate Manager, Director or CEO.
  • Stays professionally current through attending continuing education, in-service, and professional meetings and conducting professional reading and obtains and maintains valid licenses and certificates as needed.
  • Subject to ongoing performance feedback by management, including but not limited to an annual performance appraisal. Ongoing adjustments to performance are required in order to meet targeted goals and expectations. Failure to meet performance expectations may/will result in disciplinary action.
  • Completes all other duties as assigned by the department management.
  • As necessary, performs laboratory maintenance in accordance with policy and procedures.
  • Maintains annual vaccinations and immunizations as required.

Education:

Bachelor’s degree (BS) from an accredited four-year college/university or Associate’s degree from a 2-year program (AS) with at least 2 years of…