Senior Operations & Customer Support

Senior Operations & Customer Support

Location:

Ayr

Hours:

Monday-Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00

Contract:

Maternity Cover (duration TBC)
Pay: £15.38 - £16.48 per hour

Be the Operational Backbone of a Fast‑Moving Team. Our client is seeking an experienced Senior Operator to join their busy, high‑performing office. Working at the heart of a dynamic operation, you'll play a key role in keeping processes running smoothly while ensuring customers receive exceptional service every step of the way. If you thrive in fast‑paced environments, enjoy problem‑solving, and like being the go‑to person for both customers and colleagues, this role could be a great fit.

Experience in the agricultural sector is welcome, though not essential.

• Deliver Outstanding Customer Service
  • Be a professional and approachable first point of contact
  • Handle customer queries, orders, and service updates
  • Provide accurate information on stock levels, orders, and deliveries
• Operational & Administrative Support
  • Process orders and operational tasks using internal systems (including MS 365)
  • Support the Office Supervisor and provide cover when needed
  • Assist with complaints, credits/debits, price adjustments, and product issues
  • Manage incoming communications and carry out general administrative duties
  • Provide cover across the team during holidays, absences, or breaks
  • Support with stock take activities
• Teamwork & Collaboration
  • Work closely with departments including Sales, Trade, Logistics, Production, Marketing, and Finance
  • Assist junior team members and help resolve day‑to‑day issues
  • Escalate any unresolved queries promptly
  • Represent the team in internal meetings where required
• Safety & Compliance
  • Follow all Security and Health & Safety procedures
  • Provide First Aid support if trained, or be willing to undertake training

• Personal Attributes
  • Confident, proactive, and naturally curious
  • Enthusiastic, observant, and reliable
  • Strong problem‑solver with a practical mindset
• Working With Others
  • Excellent listening skills
  • Supportive, patient, and collaborative
  • Helps encourage teamwork and develop others
• Thinking Skills
  • Practical and fact‑driven in decision‑making
  • Able to understand and interpret the wider business context
  • Open‑minded and keen to learn

This is an excellent opportunity to step into a senior support position where your contribution will be genuinely valued. You'll be part of a friendly, dedicated team and make a meaningful impact on day‑to‑day operations during a key period for the business. If you're ready for a varied, rewarding role with real responsibility, we'd love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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