Network and System Coordinator; justice

Job title:
Network and Systems Coordinator | Grade: 5 |

Employment type:

fixed term (to 31 March 2027) |

Hours:

full time (35 per week) | Starting salary: £39,920 (£40,290 from 1 April 2026) | Directorate:
Client Legal Services | Department:
Public Defence Solicitors’ Office (PDSO) |

Location:

Glasgow or Ayr | Closing date: 15 March 2026 (23:55)

We’re looking for a highly organised and proactive coordinator to lead and develop the business support function for the Public Defence Solicitors’ Office (PDSO). This is a key role for an experienced professional who can juggle leadership, technical systems knowledge, and day-to-day operational delivery.

This is a full-time fixed term role covering our Glasgow and Ayr offices. The successful candidate will be expected to travel regularly between their designated offices, spending a minimum of one day per week in each. Applicants must be locally based near one of the allocated offices to ensure a manageable travel time. Occasional travel to other offices across the PDSO network will also be required.

• coordinating and managing business support resources across the regional office network
• leading and mentoring support staff, including inductions, performance management reviews, and professional development
• acting as a technical specialist for iCasework by managing workflows, improving processes, and maintaining reporting capabilities
• supporting service heads with data analysis, strategy implementation, and day-to-day operational planning
• delivering training across office procedures and case management systems
• overseeing key finance processes, including invoice approvals and purchasing
• handling additional tasks such as records management, legal aid admin, FOI/SAR requests, and complaint monitoring.

• strong people management and leadership experience
• solid experience in business administration
• strong working knowledge of case management systems (ideally iCasework) and a methodical, analytical mindset
• great communication, mentoring, and coaching skills, with the ability to support and train others
• experience working in a legal practice environment and understanding civil/criminal legal processes
• High attention to detail, excellent organisation, and the ability to juggle competing demands
• Confidence with data analysis and creating reports to support decision-making
• Advanced IT skills and the discretion to handle sensitive information professionally.

• A meaningful role where your work makes a real impact
• A supportive, inclusive, and values-driven working environment
• Opportunities for learning and professional development
• Flexible working to support a healthy work-life balance
• A competitive salary and benefits package, including pension contributions
• Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
• Enhanced family-friendly leave entitlements
• Access to wellbeing support, mental health support, and an employee assistance programme
• Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.