Scheduling and Bookings Administration Manager

Overview

This job is with HCA Healthcare, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Title:
Scheduling and Bookings Administration Manager

Location:
The Harborne Hospital, Birmingham

Full time: 37.5 hours per week

Permanent

Salary: £33,750 - £36,000 depending on Experience + Benefits

We re looking for a Scheduling and Bookings Administration Manager to join our Harborne Hospital. This role works as part of an extremely supportive team, collaborating with Radiology Administrators, Treatment Suite Co‑Ordinators, Theatre Scheduling Teams, and our self-pay office to increase bookings across departments by improving processes and ensuring The Harborne Hospital is easy to do business with. You will help us provide a relevant and sustainable admin service to our consultants and patients.

Above all else, we re committed to the care and improvement of human life. It s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other s may think this is just a role in (team), but to us, you ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• Leading and motivating your teams to deliver the objectives you set for them, you ll be accountable for service, quality and performance standards - proactively monitoring and managing performance, addressing issues effectively
• Proactively implement service improvements across all of our booking and scheduling functions
• Identifying and removing any barriers to bookings being made across the hospital
• Build and maintain relationships with a number of internal and external stakeholders
• Bring confidence and trust to our customers that we are easy to do business with by facilitating their requests effectively and in a timely manner
• Support our wider governance arrangements and contribute to activities for creating and sharing knowledge, gathering insight and for developing our approach in particular areas
• Sharing who we are and what we do by participating in external conferences and public events where appropriate
• Listening and responding to patient feedback and service complaints.

• Having successfully managed or provided professional leadership to a team, in a customer / patient focused organisation
• Taking a collaborative approach to management that involves valuing and supporting learning and teamwork
• Being an open minded yet decisive thinker - using your proactive problem-solving skills and judgement to make evidence-based decisions
• Listening carefully and asking the right questions to get to the heart of the problem - being empathetic and mindful of what situations mean, and feel like, for all the people involved
• Adapting your approach and communication style by taking individual needs into account, recognising that our patients come from a diverse range of backgrounds
• Successfully engaging, coaching and developing others to perform and improve
• Using information to help improve the quality of service and performance.
• Being involved in setting objectives and challenging people to exceed expectations
• Planning and prioritising in a changing, busy environment - caring about achieving results as a team while being flexible and recognising the needs of the organisation
• Building strong relationships both internally and with a range of external stakeholders
• Playing a significant role in improving service for our patients.
• Influencing, negotiating and persuading across a range of stakeholders and at a mid to senior level

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world s leading healthcare providers. In the UK, we re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through…