Client Services Manager

The vacancy

As the Client Services Manager, you’ll be right at the centre of a fast‑paced, customer‑focused operation — leading the team that keeps everything running smoothly and ensures every client enjoys an exceptional experience. You’ll bring energy, clarity and a positive spark to the day‑to‑day workflow, driving performance, fine‑tuning processes and empowering your team to deliver accurate, timely and high‑quality support. If you love motivating people, streamlining systems and creating a seamless customer journey, this role gives you the perfect platform to shine and make a real impact.

Key Responsibilities

* Lead, inspire and develop the Client Services Team to deliver outstanding service, achieve monthly sales targets and meet agreed SLAs.

* Oversee the smooth, accurate processing of enquiries, quotations and orders, keeping efficiency high and momentum strong.

* Champion smarter processes and performance measures that keep the team sharp, consistent and customer‑focused.

* Prioritise workloads with confidence, ensuring the team stays organised and service levels remain consistently excellent.

* Collaborate closely with Production, Sales and Operations to support realistic lead times and a seamless order flow.

* Build strong customer relationships through proactive communication, quick issue resolution and dependable day‑to‑day support.

* Serve as the ERP champion and trainer for BBMC, driving best practice, system confidence and continuous improvement across the team.

If you’re ready to lead a high‑performing team, elevate the customer experience and play a key role in driving our operational success, we’d love to hear from you. Bring your energy, your ideas and your commitment to great service — and help us shape a Client Services function that’s efficient, confident and truly customer‑focused