Funeral Service Team Member

CPJ Field & Company Ltd, an independent and family-owned Funeral Company is one of the oldest and most established companies in the UK.

We are a dedicated and compassionate organisation within the funeral industry, committed to providing respectful and professional services to the families and communities we serve. We are looking for a skilled and empathetic logistics specialist to lead our team and ensure seamless operations during each stage of our services.

As a Funeral Service Manager, you will oversee a team of funeral service team members, manage the day-to-day logistics, and coordinate resources to deliver exceptional services. This role requires strong organisational skills, attention to detail, and the ability to support and lead a team through emotionally sensitive work. Your primary goal will be to ensure that our families receive the highest level of care and professionalism throughout their experience with us.

• Strategically plan and manage funeral support logistics: workshop, transportation, funeral service team support and customer services
• Direct, optimise and coordinate funeral service support
• Oversight of vehicles maintenance and presentation and recruitment as required
• Liaise with suppliers, manufacturers, and consumers
• Keep track of quality, quantity, stock levels, delivery times, overtime costs and efficiency
• Resolve any arising problems or complaints
• Supervise, coach and train funeral service team members
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyse data to assess performance and implement improvements
• Comply with laws, regulations and professional membership requirements
• Support additional contractual commitments within constraints.
• Working in partnership with other FSM’S and Funeral Directors to ensure best use of all company assets.
• Promoting the business in local communities and encourage colleagues to do likewise
• On-call out of hours cover as required

• Proven experience in operations or logistics management, preferably within the funeral or related service industry.
• Strong organisational skills and the ability to manage multiple responsibilities simultaneously.
• Excellent interpersonal and communication skills, with a compassionate and supportive approach.
• Ability to work well under pressure and in emotionally sensitive environments.
• Knowledge of health, safety, and legal requirements in the funeral industry is preferred
• Company pension
• Referral programme
• Sick pay

• Aylesbury, HP19 8RY
  : reliably commute or plan to relocate before starting work (preferred)

• Logistics : 1 year (required)
• Supervisory/Team Leadership: 1 year (required)