Funeral Arranger and Administrator

Overview

Working with and providing support to the Funeral Director and Principal Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. Demonstrating the company’s values at all times and guided by CPJ Field & Co’s Moments of Truth. The post holder will be required to work flexibly in a tight knit team environment.

Working across our Funeral homes in Baldock and Sandy and covering for other CPJ Field Funeral Homes as required.

• Champion for the CPJ Field & Co way of arranging funerals and giving customer service for which full training will be given.
• Be a Guardian of the “moments of truth” the family’s promise to “caring for both the living and the dead”.
• Answering the telephone, taking, recording first calls and enquiries and forwarding messages.
• Accompanying family of the deceased person to our Visiting Room.
• Sale of monumental masonry and pre-paid funerals for which full training will be given.
• Preparing weekly and monthly reconciliations from the above system for submission to Rampion House.
• Daily banking of monies received in settlement of funeral accounts.
• General office duties to include photocopying, filing and updating of eFD funeral records.
• Guide and advise families through the experience of organising a funeral.
• Meeting customers at locations other than those of the Company.
• Managing all matters financial in relation to the funeral, including responsibility for collection of debts.
• Promoting the business within the local community and encouraging colleagues to do likewise. Provide holiday and sickness cover for colleagues based at other funeral homes.
• Ensuring compliance with Health & Safety regulations and other relevant legislation.
• Ensuring that the Funeral Home is clean, tidy and welcoming at all times.

You will be required to attend training to develop skills & knowledge either at Burgess Hill or Aylesbury.

• Caring, empathetic and confident nature.
• Full clean UK driving licence.
• Ability to work as part of a team.
• Use their own initiative and give great attention to detail with a confident manner.
• Good knowledge of standard office procedures and the use of computers is required.
• A natural ability to really understand and deliver against clients’ needs and a passion for delivering great service.
• Understand and be able to address the needs of the bereaved.
• Flexible attitude – adaptable to the needs of the organisation.
• Professional appearance.
• Demonstrate a calm, efficient and compassionate demeanour. Reliability, honesty and a commitment to maintaining confidentiality at all times.

Job Types: Full-time, Permanent

Pay: £24,762.00 per year

• Company events
• Company pension
• Sick pay

Licence/Certification:

• Full UK driving licence (required)
• Right to live and work in the UK (required)