Help Desk Coordinator

Role
- Help Desk Coordinator

Location
- In office in Chilton (no hybrid)

Salary- up to £29,000

Working hours
- Monday to Friday 8am-5pm

General

* Receiving inbound calls and emails and making frequent outbound calls and emails.

* Scheduling engineers to attend call outs and regularly updating them with their required jobs

* Generation and closure of scheduled work orders

* Overseeing job completion in respect of in-house engineering and sub- contractor services

* Updating in-house systems and informing external clients regularly of updates

* Managing the helpdesk inbox efficiently daily

* Constant liaison with engineers, subcontractors and clients via phone/email

* PPM asset management planning via our databases

* Respond quickly and effectively to client queries

* Raising jobs and purchase orders daily

* Always providing excellent customer service

* Completing various admin tasks as requested.

Requirements

* Worked in a familiar field

* Experienced in scheduling, coordinating, arranging role.

* Experienced working with CRM Systems (desirable)

* Great communicational skills

Offer

* Great working environment

* Up to £29,000

* Benefits package

INDBS