Service Desk Coordinator

Service Administrator - Aylesbury

Pertemps is currently recruiting for an experienced Service Administrator for our Maintenance client based in Aylesbury.

Hours:

Mon
- Fri 8:30-5:00pm
Salary: £28,000 - £35,000 (DOE)

Responsibilities:
Manage and oversee the daily operations of the Service Desk, ensuring efficient and effective resolution.
Act as the main point of contact for all incoming maintenance work, phone calls, and emails from users and customers.
Prioritise and assign support jobs to the appropriate contractors based on urgency and complexity.
Monitor and track support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Maintain accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
Collaborate with cross-functional teams to address systemic issues, enhance service desk procedures, and implement process improvements.

Requirements:

Previous Service Administration experience in a Construction or Maintenance industry
Excellent communication skills with the ability to communicate information clearly and effectively
Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.

If you would be interested, please apply with your updated CV