Aftermarket Sales Support

Overview

Aftermarket Sales Support. Are you passionate about solving technical challenges, supporting customers, and driving product quality improvements? Join us as our Aftermarket Sales Support, where you'll play a key role throughout the entire product lifecycle.

• Provide technical support and guidance to Service Partners, including claim evaluation and periodic audits.
• Manage field service requests (warranty & non‑warranty), involving Service Partners, Xylem Field Engineers, or direct on‑site support when needed.
• Ensure all activities comply with required health & safety procedures.
• Organize product returns for deeper analysis according to central guidelines.
• Use approved tools to manage claims and warranty expenses within your delegated authority (DOA).
• Deliver and support service training: troubleshooting, commissioning, failure analysis.
• Offer after‑sales technical support to sales teams, installers, customers, and end users.
• Provide on‑site support for commissioning and high‑impact issues.
• Report field‑identified product quality issues to local and central teams.
• Support field test initiatives for product validation.
• Propose aftermarket business opportunities (e.g., spare parts, maintenance contracts).
• Manage profitable maintenance contract activities (technical, contractual, financial).

• A technical diploma (Engineering or similar).
• 2-3 years' experience in After Sales, Pre‑Sales, Product Quality, or similar technical functions.
• Strong technical problem‑solving skills, communication abilities, and a customer‑focused mindset.
• Ability to work both independently and collaboratively with service partners and cross‑functional teams.
• Willingness to travel for on‑site support when required.

At Xylem, we're committed to solving water challenges around the world. You'll work with a globally recognised brand, great people, and have the opportunity to directly influence service excellence and product quality across our product portfolio.