Inside Sales Professional, Holy Cross Catholic Cemetery & Funeral , Avondale, Arizona

Description

• Assist families in making cemetery at need arrangements including, but not limited to assisting in the selection of the burial space, designing of the memorial, and selecting other burial products based on families’ needs.
• Follow up with at need families, verifying their satisfaction with the services they received and offering preneed services to them.
• Field incoming calls and internet inquiries from preneed and at need families as well as general cemetery inquiries.
• Respond to complaints in a thoughtful and attentive manner, following existing policies and procedures.
• Refer families needing bereavement services to our Bereavement Ministry partners, the Crosier Fathers and Brothers.
• Attend graveside services for families you have served.
• Serve as primary liaison between the family and funeral home, ensuring seamless service at the time of burial
• Educating and evangelizing families on the importance of preneed Catholic services for funeral and cemetery.

Bachelor’s degree from an accredited institution preferred or three years cemetery or funeral industry experience. Licensed for funeral insurance sales in the state of Arizona required. Practicing Roman Catholic desired.

• Comply with Catholic Cemeteries & Funeral Homes policies, rules, regulations, and procedures.
• Work well with others and being a true “team player,” willing to assist even when something falls outside your scope of duty.
• Be an effective communicator both to your coworkers as well as to your families.
• Be detail oriented, thorough, and ensure that a family’s burial requests are honored.
• Maintain a strong work ethic.
• Exude a positive attitude.
• Be approachable and flexible.
• Must be able to perform basic computer skills, data input, and various applications.
• Must have a valid Arizona driver’s license with an insurable driving record.
• Ability to work under minimal supervision.
• High attention to detail and accuracy; highly organized
• Ability to effectively communicate with others and to work harmoniously with related personnel.
• Ability to organize and prioritize work.
• Highly proficient in Microsoft Office products (Word, Excel, Outlook) and Google mail.
• Bilingual preferred.