Customer Service/Sales
Listed on 2026-01-01
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Retail
Retail Sales, Customer Service Rep
Overview
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. The Customer Service/Sales position helps greet, qualify, recommend and close every customer in their department, and handle basics in adjacent departments. They maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
Associates have the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely to not endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other department associates.
Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
- Greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.
- Maintain the in-stock condition of assigned areas, and ensure they are clean, shop-able, and safe.
- Provide a safe working and shopping environment by following all safety policies and standards, completing specified safety training, correcting hazards, or reporting conditions to the Manager on Duty.
- Work in cooperation with the Department Supervisor and other department associates as well as other departments.
- Apply knowledge of product areas to assist customers and support sales across related departments where applicable.
- Not specified in the provided description.
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