Quality Technician

The Quality Technician supports quality assurance activities across production to uphold product standards and ensure compliance with internal procedures. Working closely with the Quality Engineer, Senior Manager R&D ANZ, and Plant Manager-and in coordination with production and R&D teams-this role contributes to the effectiveness of the quality management system. Responsibilities include coordinating and administering key quality and continuous improvement functions such as maintaining quality records and documentation systems, assisting with quality control inspections and checks, managing the quality manual and product certifications, supporting audits, and collecting, analysing, and reporting data on quality compliance.

PRINCIPAL RESPONSIBILITIES AND DUTIES

Quality Assurance & Control

* Coordinate with the Plant Manager and Senior Manager R&D ANZ to establish, monitor and report on quality benchmarks and KPIs for products and processes.

* Help maintain quality data records, including inspection reports and product defect logs.

* Assist in routine quality checks on raw materials, in-process items, and finished products to ensure consistent product quality and compliance with specifications.

* Assist with documenting production quality issues, including taking photos and entering observations into tracking systems.

* Assist with creating documentation to support and guide operator-level staff in identifying common defects, documenting these with photos, and developing visual aids and guides to prevent recurrence.

* Work with team leads and operators to review and improve work instructions on a regular basis, ensuring accuracy, clarity, and compliance with production requirements. Track the number of updates completed.

* Help prepare workstations with up-to-date quality control documentation and materials.

* Assist to perform root cause analysis of quality issues, returns, rejects, and support corrective actions.

* Implement quality process improvements to reduce waste and increase operational efficiency.

* Review and recommend improvements to quality policies and procedures; assist in implementing changes.

* Carry out assigned tasks related to quality improvement suggestions and Kaizen activities.

* Maintain and support the improvement of the Integrated Management System (IMS).

* Support the establishment and coordination of a Quality Committee, including scheduling meetings, capturing actions, and reporting feedback to management.

* Coordinate the Quality Representative program, supporting and mentoring operator-level Quality Reps across the site.

* Participate in quality review meetings and take minutes or follow-up notes when required.

Audits, Compliance & Regulatory

* Assist with audits by preparing checklists and supporting documentation.

* Support the tracking of non-conformance reports and follow up on corrective actions under supervision.

* Help maintain compliance documentation for product certifications and external audits.

* Provide assistance in coordinating product testing with external facilities to support product certifications and regulatory approvals, including packaging and dispatching samples, and liaising with external Conformity Assessment Bodies.

Training & Development

* Assist in the development and improvement of quality documentation, including manuals, training materials or visual guides for operator use, and internal documentation.

* Support training facilitation on quality processes.

* Contribute to maintaining a strong quality culture on site.

Regulatory and Compliance

* Comply with relevant legislation, regulations and policy that impact on/relate to Apex.

* Keep sensitive customer and/or product information confidential in accordance with applicable legislation and Watts policies.

Health and Safety

* Maintain a clean and safe working environment, adhering to all health and safety regulations.

* Compliance with all Apex Health and Safety policies and procedures.

* Actively contribute to Health and Safety initiatives and the continuous improvement of all aspects of Health and Safety.

* Report incidents, near misses and safety opportunities in a timely manner and in contribution to company…