Patient Access Rep ! ED Registration | Part-Time | Avondale Quick ! ED Reg

Shift: Mon‑Fri, Sat, Sun, (Days Vary), Shifts Vary, 6:30pm–7am

Posting #: 995284

Employee Type:
Part‑Time

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children’s. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co‑pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

• Arrive patients who present for professional and hospital services that have been pre‑registered and collect co‑pay and deductible amounts. Obtain all necessary signatures from the guarantor at the time of registration or arrival.
• Accurately document all information in the appropriate fields and/or account notes. Maintain accuracy when entering demographic and insurance information in the system.
• Courteously answer the telephone and answer all questions in a timely manner.
• Identify and refer uninsured and underinsured patients to the Financial Counselor.
• Inquire patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintain a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co‑workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children’s.
• Organize, prioritise, and monitor daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participate in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Perform registration in appropriate HIS system, verify insurance coverage, obtain authorization for patients who present for professional and hospital services and have not been pre‑registered.
• Perform miscellaneous job related duties as requested.

Mission
:
To advance hope, healing and the best healthcare for children and their families.

Vision
:
Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well‑being of children and families

Values
:

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

High school diploma or equivalent.
Required

Associate’s Degree in Healthcare, Business or related field.
Preferred

1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience.
Required

Electronic Medical Record (EMR) experience.
Preferred

AMPFM, Misys, or HIS platform experience.
Preferred

Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
Required

Knowledge of Medical Terminology and ICD‑9/CPT codes and an understanding of HIPAA privacy laws.
Preferred

Ability to speak and write Spanish.
Preferred

Follow any payer or governmental requirement as required by organization.
Required

Current BLS certification for Healthcare Provider from the American Heart Association.
Preferred

Physical Requirement – Climbing – Occasionally

Physical Requirement – Feeling (sensing textures and temperatures) – Occasionally

Physical…