Relationship Banker

What we can offer you:

* Career Growth -- promotional opportunities

* Incentive program based on performance

* Paid Time Off (PTO)

* Paid Holidays for Full Time/Part Time Employees

* Health, Dental, Vision, 401k match and Life Insurance

* Employee Assistance Program

* Tuition Assistance Program (Full Time)

* Financial Coaching and Benefit Guidance

* Floating Cultural Holiday

* Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)

* Retirement Plan

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives;

all while striving for excellence in execution of the mentioned areas.

This position will support Banking Centers within the District. May require working occasional Saturdays.

Position Responsibilities:

Marketing

Activities:

* Execute the proactive marketing activities for the attraction, retention, and expansion of customers.

* Complete assigned daily planning activities.

* Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

* Act as a digital ambassador to transition customers to digital solutions.

* Initiate quality financial wellness conversations to add value to customers relationships.

* Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.

* Assist in community awareness events to increase bank outreach and foster new business relationships.

* Effective utilization of converge for customer relationship management.

Operational Risk:

* Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.

* Ensure compliance and completion of necessary compliance related training.

* Impact the operational and risk activities and related results for the RB role within the Banking Center.

* Adhere to all Banking Center Risk Assessment and Compliance Standards.

* Control and mitigate losses by following policies and procedures.

Customer Experience Management:

* Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.

* Lead and oversee banking center activities in the absence of Banking Manager.

* Consistently assess needs and add value to customers and prospects.

* Educate and fulfill customer requests, routine and complex.

* Resolve customer complaints.

* Maintain and add value to deepen existing relationships.

* Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

* Must successfully complete Comerica Platform Training Program.

* Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.

* Perform routine Teller transactions as needed.

* Maintain customer confidence and protects bank operations by keeping information confidential.

Partnership:

* Consistently impact the efforts that improve Banking Center Collaboration.

* Identify opportunities to add value to customers by introducing them to partners.

Position

Qualifications:

* Associate Degree from an Accredited College OR 60 college credits OR H.S Diploma/GED AND 3 years of customer service experience

* 1 Year of Customer Service experience

* 1 Year of Consumer Sales experience

* 1 Year of experience utilizing Microsoft Office Products including Word, Excel, and Power Point

Work Best Category:
Category A - 100% in the office

Hours:

8:30am-5:30pm Monday-Friday; 8:30am-12:30pm Saturday;
Work hours will be scheduled during the hours…