Greeter, Customer Service​/HelpDesk

Overview

At Avondale Toyota we endeavor to change the automotive industry by providing an authentic, healthy and world-class experience for our customers and our employees through passionate and disciplined application of our One Price, One Person philosophy. The Greeter is our customer’s first point of contact, face to face, or over the phone. Every guest is greeted with a smile, enthusiasm, appreciation and made to feel like part of our family.

This is done while maintaining exceptional employee relationships and supporting all departments.

• Provide a world class experience for your customers, colleagues, and employees
• Adhere at all times to the One Price, One Person philosophy
• Execute all duties in a manner consistent with our values: high-character, engaged, team-player
• Relentlessly strive to improve an inviting and friendly environment to all guests
• Acknowledge and greet every guest
• Assign sales guest to the next available sales manager in rotation
• Maintain an accurate log of customer traffic in customer relation management software (CRM) and rotation log
• Offer every customer complimentary water, coffee
• Restock all refreshments throughout the day
• Maintain a clean showroom and front desk
• Answer and direct all incoming calls to appropriate departments & personnel
• Issue, receive, log-in/out ALL dealer plates for test drives & borrowed car agreements (BCA)
• Receive & Deliver all phone messages to appropriate personnel
• Direct returning customers to the appropriate personnel
• Complete Opportunities To Do Business “OTBD” sheet nightly
• Other duties as assigned

Skills and Knowledge:

• A positive attitude, high level of engagement, sense of urgency, process discipline and customer centricity.
• Excellent verbal and written communication skills, as well as interpersonal skills to effectively work with employees, colleagues, vendors, and factory personnel
• Exceptional organization and multi-tasking skills
• Able to answer high volume calls
• Working in a high volume and fast pace environment
• Imputing data into the computer
• Able to work well with a team