IT Specialist

Description

IT Specialist Christie Lodge - Avon, CO 81620

Overview Salary Range $25.00 - $30.63 Hourly Position Type Full Time Job Shift Day Education Level Bachelor's Degree Category Information Technology

Description Responsible for providing customer service and technical support for end users. Will analyze technology needs and troubleshoot various technical issues. Start immediately at a 280 room timeshare/resort hotel in the Vail Valley, home of the world renowned Vail and Beaver Creek ski resorts! The Christie Lodge has excellent benefits including medical, dental, vision, life, 401K with employer match, and many others!

Plus, bonus potential! The On‑Site IT Specialist provides Tier 1 and Tier 2 technical support for employees and assists in the administration of the organization’s technological environment. This role supports end‑user devices, connectivity, Microsoft 365 applications, basic server virtualization tasks, and selected business systems. The IT Specialist works closely with the organization’s Managed Service Provider (MSP) by handling local support needs, performing initial troubleshooting, and escalating higher level issues appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assist with providing Systems Administration, including maintaining user group accounts, user configuration, troubleshooting access problems and completion of onsite documentation.

End‑User Support & Service Delivery Provide responsive Tier 1 and Tier 2 technical support in person, phone, and remote. Manage tickets through the company’s workflow, Microsoft Lists, Power Automate, intake, triage, troubleshooting, documentation, and closure. Install, configure, and support desktops, laptops, printers, peripherals, and mobile devices. Assist with device deployment, Intune MDM enrollment, patching, and policy compliance. Support Microsoft 365 tools:
Outlook, Teams, One Drive, SharePoint, Office applications. Support meeting room technology including conference displays, cameras, microphones, and presentation systems. Maintain accurate documentation of procedures, configurations, and knowledge base articles. Track and update hardware, software inventory, warranty status, and lifecycle planning. Assist with procurement tasks including quotes, ordering, receiving, and staging devices. Assist with tracking software licenses, subscriptions, and Microsoft 365 licensing assignments.

Help plan and schedule preventive maintenance and onsite vendor, MSP support. Prepare basic time estimates, project updates, and communicate risks or dependencies. Provide operational updates during regular department meetings. Participate in scheduled after hours phone on‑site support for urgent issues. Perform other duties as assigned.

Infrastructure, Network, & Telephony Support Assist with user account administration in Microsoft 365 Entra  creation, groups, permissions, MFA issues. Perform routine server‑virtual environment tasks such as monitoring, basic maintenance, and assisting in MSP‑led upgrades. Work with the MSP and backup vendor to review backup status reports and support restore requests. Troubleshoot LAN, WAN, and Wi‑Fi issues, perform physical checks, replace endpoints, and verify cabling‑power.

Serve as the on‑site first responder for connectivity issues affecting guests or operational teams. Support VoIP systems, e.g., Avaya IP Office, including extension changes, phone setup, and basic diagnostics. Coordinate on‑site work with telecom vendors, ISPs, and MSP field technicians.

Business Applications Data & Automation Provide basic support for selected business systems and help departments translate workflow issues into practical technical solutions. Assist with monitoring, troubleshooting, and vendor coordination for the Property Management System (PMS), and integrated systems, telephony, credit card terminals, lock systems, website interfaces. Support basic time clock and timekeeping device connectivity in coordination with HR‑Engineering. Maintain familiarity with reporting tools such as SSRS until legacy systems are upgraded.

Support the safe adoption of Power Platform tools, Power BI, Power Automate, maintaining…