IT Specialist - Christie Lodge

IT Specialist

Christie Lodge - Avon, CO 81620

Salary Range: $25.00 - $30.63 Hourly

Position Type:
Full Time

Job Shift: Day

Education Level: Bachelor's Degree

Category:
Information Technology

Description:

Responsible for providing customer service and technical support for end users. Will analyze technology needs and troubleshoot various technical issues. Start immediately at a 280 room timeshare/resort hotel in the Vail Valley, home of the world renowned Vail and Beaver Creek ski resorts! The Christie Lodge has excellent benefits including medical, dental, vision, life, 401K with employer match, and many others!

Plus, bonus potential! The On‑Site IT Specialist provides Tier 1 and Tier 2 technical support for employees and assists in the administration of the organization’s technological environment. This role supports end‑user devices, connectivity, Microsoft 365 applications, basic server virtualization tasks, and selected business systems. The IT Specialist works closely with the organization’s Managed Service Provider (MSP) by handling local support needs, performing initial troubleshooting, and escalating higher level issues appropriately.

• Assist with providing Systems Administration, including maintaining user group accounts, user configuration, troubleshooting access problems and completion of onsite documentation.
• Provide responsive Tier 1 and Tier 2 technical support in person, phone, and remote.
• Manage tickets through the company’s workflow, Microsoft Lists, Power Automate, intake, triage, troubleshooting, documentation, and closure.
• Install, configure, and support desktops, laptops, printers, peripherals, and mobile devices.
• Assist with device deployment, Intune MDM enrollment, patching, and policy compliance.
• Support Microsoft 365 tools:
  Outlook, Teams, One Drive, SharePoint, Office applications.
• Support meeting room technology including conference displays, cameras, microphones, and presentation systems.
• Maintain accurate documentation of procedures, configurations, and knowledge base articles.
• Track and update hardware, software inventory, warranty status, and lifecycle planning.
• Assist with procurement tasks including quotes, ordering, receiving, and staging devices.
• Assist with tracking software licenses, subscriptions, and Microsoft 365 licensing assignments.
• Help plan and schedule preventive maintenance and onsite vendor, MSP support.
• Prepare basic time estimates, project updates, and communicate risks or dependencies.
• Provide operational updates during regular department meetings.
• Participate in scheduled after‑hours phone on‑site support for urgent issues.
• Perform other duties as assigned.

• Education:
  
  Bachelor’s degree in information systems, Computer Science, or related field, or equivalent combination of education, certifications, and experience.
• Experience – Knowledge: 2–5 years of hands‑on IT support experience in a business or hospitality environment.
• Strong Tier 1 & Tier 2 troubleshooting background, with experience escalating to an MSP or internal Tier 3 team.
• Working knowledge of Windows 11, Windows Server basics, and user account administration.
• Experience supporting Microsoft 365, Teams, SharePoint, One Drive.
• Basic networking fundamentals: TCP, IP, DNS, DHCP, Wi‑Fi.
• Experience with virtualization platforms; VMware preferred, hyperconverged environments a plus.
• Basic SQL T‑SQL familiarity and exposure to reporting tools.
• Exposure to Power BI and Power Automate preferred.
• Hospitality systems experience is a plus.
• Relevant certifications:
  CompTIA A+, Network+, M365 Fundamentals strongly preferred.

• Excellent customer service and communication skills, able to translate technical topics for non‑technical users.
• Strong troubleshooting and analytical skills.
• Organized and detail‑oriented, with strong documentation habits.
• Provide basic user training and guidance to reduce repeat incidents and improve adoption of Microsoft 365 tools.

• Assist with user account administration in Microsoft 365 Entra  creation, groups, permissions, MFA issues.
• Perform routine server‑virtual environment tasks…