Front Office Supervisor

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. With over 230 properties worldwide, we offer a supportive and collaborative work environment that encourages growth and fosters success.

Be part of our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

To learn more about our company, check out this video.

Embark on an exciting career at Spring Hill/Towne Place Suites Avon Vail Valley, where excellence is a commitment to creating exceptional guest experiences. Our hotel features 243 thoughtfully designed guest rooms and a dynamic workplace that blends comfort, commitment, and a distinctive atmosphere. Join a team where each member plays a vital role in delivering outstanding service and crafting memorable moments for our guests.

We are dedicated to fostering a positive workplace culture, offering comprehensive benefits (including a 401k with company match) and enticing bonus programs that recognize dedication. We invite talented individuals with a genuine passion for service to join our dynamic team and discover the exciting career possibilities with Pyramid Global Hospitality at Spring Hill/Towne Place Suites Avon Vail Valley.

Be a part of a team where your contributions make a difference in the guest experience, and your journey toward a fulfilling career starts here!

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate will be a team player, open to learning and leading by example, respond professionally and courteously to guests and teammates, and be available to support the team personally and professionally.

If you have experience in customer service, enjoy engaging with people from all over the world, and have a passion for making meaningful connections and delivering a “WOW” experience, we want you. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and showing sincere interest
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information
• Help resolve problems and WOW guests through recovery when things arenully right
• Supervise daily shift processes to ensure all team members adhere to standard operating procedures
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests
• Work closely with Maintenance and Housekeeping to communicate and coordinate the day
• Train, direct, resolve issues, coach, and counsel front desk team members to ensure a quality operation
• Maintain the Sundries shop, manage inventory and ordering
• Train all new Front Desk Agents to provide exceptional customer service
• Promote and sell special hotel programs
• Interact professionally with hotel/resort staff and assist other departments with information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to the manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

• Must be available to work a flexible schedule including nights, weekends, and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on others
• Outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift

$27.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and location. This may differ in other locations due to cost of labor considerations.