Library Assistant II - Service Desk

South Florida State College Job Posting:
Library Assistant II - Service Desk

South Florida State College is an open-access, higher education institution dedicated to providing a learning-centered environment through quality programs, training, and services. Working in partnership with organizations and communities, the college provides leadership and a comprehensive range of opportunities for the educational, cultural, and economic development of the service district.

SFSC is proud to be tobacco-free.

Full-time, year-round position responsible for all aspects of the Service Desk and related functions. Evening hours required. Typical work schedule:
Monday - Thursday 12 pm - 9 pm;
Friday 8 am - 5 pm.

• Ensures the efficient operation of the Service Desk, providing excellent customer service through circulation and informational assistance to library patrons.
• Provides basic reference services, such as navigating the online discovery tool, to library patrons.
• Maintains the patron database in the library management system, ensuring confidentiality of patron records, including, but not limited to the following:
  • Accessing and reviewing reports generated by the library management system, including those related to lost materials fees.
  • Submitting patron usage schedules and policy change requests.
  • Working with statistical data, reviewing and producing usage reports.
• Provides oversight and maintenance of the reserve collection, and daily hold requests.
• Responds to circulation issues from SFSC libraries in DeSoto, Hardee, and Lake Placid.
• Instructs and assists students/patrons in the use of library technology, including but not limited to computers, scanners, printers, software, and learning management systems.
• Interacts with the Cashier's Office to ensure that appropriate reports of lost materials fees, and system holds (Banner SOAHOLD) are processed appropriately in accordance with College procedures.
• Assists in the development, implementation, and evaluation of policies and procedures for the Service Desk; monitors the delivery of services and recommends new procedures when needed.
• Trains Service Desk staff, student assistants, and volunteers on how to use the library management system and library procedures.
• Maintains currency and proficiency by participating in professional development activities.
• Maintains current knowledge of the requirements and activities of the Florida Virtual Campus (FLVC) Library Services as it pertains to SFSC.
• Contributes to unit planning, assessment, and college institutional effectiveness efforts.
• Acts in accordance with local, state, and federal laws/regulations as well as College policies and procedures.
• Performs other duties as assigned.

Educational: Associate degree or substantial college level course work preferred.

Experiential: Minimum of three (3) years of library or related experience required. Familiarity with computerized library services strongly preferred.

Other: Ability to type proficiently and perform minimum level math required. Computer literacy, including Microsoft Office required. Ability to interpret, use, teach, and explain the use of library resources, oversee the work of others, communicate effectively orally and in writing, and interact effectively and courteously with students, faculty, staff, and the general public required. Detail-oriented approach to complex tasks required.

Reports To: Librarian (10-month)

Supervises: Circulation staff, student assistants, and volunteers as assigned

Posting Date: January 5, 2026

Starting Annual Salary Range: $34,592 - $36,550 ($16.63 - $17.57 per hour)

Final date to receive applications: January 25, 2026

SOUTH FLORIDA STATE COLLEGE IS AN EQUAL ACCESS/EQUAL OPPORTUNITY INSTITUTION

You may be eligible for Veteran's Preference. Click here for the Veteran's Preference Claim form to determine your status. If eligible, complete the form and upload it along with your DD214 (or other comparable document) in the "Add/Update Document" section of the application process.

Applicants with disabilities who need assistance in the application or hiring process should contact:
Human Resources, , or send written request to:

To apply for this position click the "Apply Now" button and complete the online application process. To be considered for this position you MUST complete the EMPLOYMENT APPLICATION in its entirety. Begin with your current or most recent job and complete with as much employment history as possible including employer address, phone number, etc. A resume is also required for this position.

If you experience trouble with the application process, please to contact the help desk.