Corporate - Warehousing Specialist

General

Summary:

Working with the Domestic Operations Manager, this Corporate Logistics position has front line responsibility to support warehouse KPIs and continuous improvement for North American corporate managed warehouses. The position will be actively involved in day-to-day issue resolutions, gap analysis, and continuous improvement projects in collaboration with internal and external stakeholders. Key metrics will be monitored including warehouse costs, on‑time performance, inventory accuracy, and complaints.

The ability to independently analyze performance and drive improvements of key metrics and service level agreements is fundamental to success. It is critical for this role to work efficiently and accurately while under pressure to meet deadlines. This individual must escalat[e] issues appropriately and timely based on the risk. This role must have a full understanding of warehouse processes including: all operations that occur at the Avient Corporate warehouses;

the SAP transactions used to perform warehouse functions; and ability to troubleshoot issues that occur in the system. Ability to function daily in SAP and frequent use of Microsoft Excel for analysis including basic functions such as pivot tables, vlookup are required. Ability to use other applications such as ETQ, Power BI, and Tableau will be required as needed. Ongoing site visits to 3PW (3rd Party warehouses) will be required to meet objectives.

Success will be determined by achieving your goals using Avient’s leadership behaviors.

This individual will be responsible for prioritizing and focusing on the specific objectives that impact warehouse initiatives including:

• Frontline support to hold 3PW partners accountable to KPIs and contracted SLAs: measure and report out monthly; facilitate root cause and corrective actions.
  • Analyze and report out on performance with root cause analysis work done monthly for gaps.
  • Maintain working relationships with 3PW operations teams.
  • Responsible for the timely investigation and support of all Business Unit concerns and questions regarding operations at corporate warehouses.
  • Assist with creation of managed and controlled documents used to support 3PWs.
  • Understand contracts and verify invoices and service provided match contract each month.
  • Lead and participate in collaborative continuous improvement projects between 3PW partner and Avient.
  • The first line of contact regarding questions concerns operational stakeholders.
  • Timely respond and address internal Avient stakeholder’s concerns.
  • The associate will need to be reachable during normal shifts. Some after‑hours / weekend support may be required to support end of month shipping.
  • Timely and accurate completion of warehouse complaints and claims.
  • Become SME regarding all warehouse requirements.
  • Resonsible for Elyria OTA accuracy reporting and driving improvements.
  • Facilitate swift resolution of IT system, and new user issues with appropriate stakeholders.
  • Attend and participate in all required meetings with internal and external stakeholders.
  • Provide timely progress updates to Domestic Logistics Manager.
  • Appropriately escalation issues to all internal and external stakeholders.
  • Participate in any warehouse or corporate audits as required.
  • Participate in warehouse expansion projects as required through analysis and research, as well as participate in Sourcing RFP work.
  • Support successful warehouse onboarding activities with internal and external stakeholders. Including 3PW user system set up, IT hardware and network requirements, process training and hypercare as needed.
  • Regular on‑site visits to 3PW sites.
  • Other duties as assigned.