Air Logistics Controller at Flight Services Austin, TX

Air Logistics Controller job at Worldwide Flight Services, Austin, TX.

Take a step forward in your career by joining WFS, which employs over 22,200 professionals across more than 170 locations in 22 countries. We offer opportunities to develop existing skills, learn new ones, and work with diverse customers and cultures, all while delivering world-class service. WFS provides comprehensive aviation cargo, passenger, and ramp services, supported by highly trained airport service professionals.

Join our team and contribute to the timely delivery of cargo, luggage, and on-time flights, ensuring safety and security. We operate at the highest level for our customers across 164 airport locations in 18 countries and on five continents. Are you ready for your next career adventure?

The Controller acts as the central hub for data and information for the local operation and customer. The role requires maintaining professional communication with warehouse and ramp operations, third-party trucking providers, and the customer via phone and updates in the customer’s proprietary system. The controller must be familiar with the customer’s standard work manual to guide communications, including flight delays, operational escalations, and inventory updates.

• At least 2 years of experience in data entry.
• High school diploma, GED, or equivalent.
• Ability to handle inbound and outbound calls professionally.
• Ability to work under pressure and adapt to procedural changes.
• Willingness to work overtime as needed.
• Attention to detail and strong communication skills.

• Good customer service skills.
• Proficiency in Microsoft Office, especially Excel.
• Warehouse experience preferred.
• Typing speed of 35+ words per minute (GWAM).

• Lift 50-70 lbs.
• Work in inclement weather.
• Availability to work weekends and holidays.

• Access to Daily Pay for early wage access.
• Recognition programs with awards and gift cards.
• Comprehensive medical options.
• Travel discounts, pet insurance, shopping discounts, and more.
• Wellness programs.
• 401(k) with company match.
• Opportunities for internal mobility and career growth.