Roadside Assistance Vehicle Operator - Austin

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

Position
:
Roadside Assistance Vehicle Operator

Location
:
Austin, TX

Shift(s):
Wednesday – Sunday (PM Shift, 2pm-10pm)

Pay
: $18/hr

• Helps customers with vehicle services, including but not limited to, flat tires, jumpstarts, minor repairs, and refueling.
• Provides assistance to stranded motorists.
• Facilitates the expedient flow of traffic through the roadway.
• Diverts traffic from the toll roads to alternate routes when a major incident occurs.
• Maintains a set of alternate routes and plans for implementing routes that will serve as a relief valve and carry a fraction of normal toll road traffic.
• Has thorough knowledge of all areas surrounding the toll road in order to provide motorists directions to locations in the city and local landmarks.
• Removes stalled vehicles from the toll lanes and ramps.
• Removes debris from the roadway and coordinates large debris pick‑up and removal with DOT maintenance personnel.
• Coordinates with DOT for alternate routes for emergency conditions.
• Coordinates traffic at toll plazas to facilitate lane equipment maintenance.
• Coordinates with local law enforcement agencies.
• Removes vehicles from the lane once the situation has been stabilized.
• Maintains cleanliness of vehicle.
• Arrives to work on time and in uniform for all scheduled shifts.
• Performs plaza and ramp checks.
• Performs other duties as assigned by on‑site supervisors or managers.

Education/Experience

Required:

High School Diploma or an equivalent combination of experience and education.

License Requirement: Must have and maintain a valid state driver's license.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required. Must be willing to work a flexible schedule.

• Ability to read, write and interpret the English language.
• Have a thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motorists.
• Ability to adapt to changes in the work environment;
  Able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Ability to maintain a calm, pleasant and mannerly demeanor when speaking with the public.
• Ability to effectively respond to customer problems or complaints. Superior communication skills, verbal and written.
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Follow well defined methods, procedures, reports, forms and competent aspects of the job.
• Prepare, print, review and distribute all required such reports as needed, perform complete, accurate and timely operations.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.
• The exposure level in the work environment to vehicle emissions is…