Office "Acceptance" Agent - Air Cargo; AUB

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Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office "Acceptance" Agent at our Austin-Bergstrom International Airport (AUB) location in Austin, TX.

The Office “Acceptance” Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols in cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during cargo acceptance.

The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.
• Release import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight transfer manifests.
• Monitor multiple email accounts and respond to customer inquiries.
• Provide customers with information concerning the status of their shipments.
• Reconcile Master and House air waybills, as applicable against ACE Customs systems.
• Handle, prepare, and manifest export flights for multiple carriers/cities.
• Capture export consignments data.
• Verify booking details and request corrections where applicable.
• Prepare transfer manifests and notify accordingly for multiple carriers/cities.
• Transmit Customs for numerous airlines.
• Send arrival notices for international inbound shipments to multiple carriers/cities.
• Work independently and with a team to solve problems.
• Any additional requests by the station and department management teams.

• High school diploma or GED required.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre‑employment screenings, background checks, airport/government security background checks, applicable Custom Security Seal, and post‑offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Ability to handle stress in a fast‑paced, high‑noise environment, and meet deadlines.
• Some travel may be required for airline specific training.

10am - 7pm, Sunday and Wednesday off

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts, etc.
• Paid Time Off and Sick Time
• Paid Parental Leave
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Air General is a third-generation, family-owned, US-based, nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General please visit the link and explore our videos!