Retail Electricity Operations Associate

What to Expect

Our Retail Electricity business empowers customers to reduce the cost of ownership of their Tesla products (like Powerwall, Tesla EVs, and solar panels) through Tesla's electricity plans. We are not the standard Retail Electricity Provider. We set up the first Virtual Power Plant in Texas through the ERCOT Aggregated Distributed Energy Resource (ADER) project. We are hyper focused on innovative and automated solutions that enable customers to shift their energy consumption profile in ways that maximize bill savings, individual energy security, and grid stability.

We are a small to medium sized Retail Electricity Provider (REP) in Texas and we supply both residential and commercial meters. As we continue to grow our business, we are seeking a detail-oriented operations specialist to ensure seamless day-to-day operations, compliance, and customer satisfaction.

What You'll Do

* Serve as a technical and operational specialist that coordinates with Energy Customer Support, Product Management, Grid Services, and Engineering teams

* Manage & resolve ERCOT enrollment exceptions, including Inadvertent Gains & Losses

* Support billing operations, including manual interventions where automation is not complete

* Generate operational reports & alerts to enable business efficiency and efficacy

* Handle escalated customer support cases that require detailed technical troubleshooting to ensure positive customer outcomes & compliance with retail electricity standards

* Accumulate, organize, and analyze data on pressing operational issues to aid prioritization of feature requests & priorities with product and engineering leadership

* Collaborate with the broader Grid Services team to identify & implement process improvements, mitigate risks, and enhance overall program scalability in a lean environment

What You'll Bring

* Degree in Business, Engineering, Energy Management, or a related field, or equivalent experience

* 1-3 years of direct experience in retail electricity operations (e.g. at an electricity retailer, utility, or similar organization)

* Strong attention to detail and problem-solving skills, with the ability to thrive in a lean, fast-paced setting, while prioritizing positive customer outcomes & regulatory adherence

* Proven ability to handle technical troubleshooting and data organization for operational insights

* Proficient in data analytics and tools like SQL, Excel, Ziplabs, Tableau, or other reporting software

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site  to download a free compatible screen reader (free step by step tutorial can be found here). Please contact  for ADA related questions or to request ADA accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .

Retail Electricity Operations Associate

Tesla participates in the E-Verify Program