Senior AI​/ML Engineer

We have partnered with a fast-growing SaaS company based in Austin that is embedding AI across its entire customer experience platform, and doing it properly. Series C funded with over $120 million raised, they serve more than 2,000 businesses globally and have just crossed $50 million ARR. This is a company that has found its market, proven its model, and is now scaling hard.

Engineering is taken seriously here; the CTO came from a foundational AI research background, and the team reflects that.

With AI now central to their product strategy, they are hiring a Senior AI/ML Engineer to join a growing team responsible for building the intelligence layer across their platform. This is a high-visibility role with real scope, you will be contributing to features used by millions of end users and working alongside some of the strongest engineers in the business.

• Building and scaling LLM-powered features across a high-traffic SaaS platform used by businesses globally
• Designing RAG architectures and prompt engineering frameworks that power intelligent, context-aware product experiences
• Working with vector databases and embedding models to deliver fast, relevant AI-driven outputs at scale
• Partnering with product managers and frontend engineers to ship AI features end to end
• Playing an active role in technical strategy discussions and helping define how AI evolves across the product

• 5 to 8 years of AI/ML engineering experience with a strong focus on LLMs in production
• Hands‑on experience with Lang Chain, Llama Index, or similar frameworks
• Proven ability to build and ship AI features in a fast‑moving product environment
• Strong Python and experience with at least one major cloud provider
• Someone who is comfortable with ambiguity and can balance speed with quality

• Experience scaling AI systems on high-traffic consumer or B2B SaaS platforms
• Familiarity with A/B testing AI features and measuring their business impact
• Knowledge of cost optimisation strategies for LLM inference at scale

• Equity with real upside at a company approaching a significant growth milestone
• Fully remote‑first with optional access to the Austin office