Staff Engineer-Data Bridge

Staff Engineer – Data Bridge (Hatch)

Location & Work Style
MUST BE BASED IN NYC OR Austin, NO RELOCATION.
Onsite/Hybrid in SOHO (Remote if in Austin) – No Exceptions.
Not able to sponsor.

Employer Overview
At Hatch, we’re revolutionizing customer service with AI that transforms how businesses engage with customers. Backed by Y Combinator, Bessemer Venture Partners and Next View Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI‑driven customer service.

Role Overview
As a Staff Engineer on the Data Bridge team, you’ll shape how Hatch connects with the outside world. We integrate with a wide variety of CRMs and lead sources to seamlessly pull customer data into the Hatch platform. This role is for technical leaders who thrive on solving distributed systems challenges, guiding teams through complex trade‑offs, and driving long‑term impact across the engineering organization.

Key Responsibilities

• Architect and build scalable, fault‑tolerant systems for ingesting data from external CRMs and lead sources.
• Lead technical strategy and guide foundational decisions on integration frameworks, data pipelines, and system architecture.
• Collaborate with product and other engineering teams to deliver integrations that meet real‑world customer needs.
• Mentor engineers, providing technical guidance and fostering a culture of excellence, ownership, and continuous learning.
• Set standards for reliability, observability, testing, and monitoring across the Data Bridge team.
• Lead cross‑team initiatives related to system scalability, data quality, and integration performance.
• Translate evolving business needs into robust technical designs and implementation plans.

What We’re Looking For

• 8+ years of software engineering experience, with significant time as a senior or staff engineer.
• Proven experience designing and scaling distributed systems in production.
• Deep expertise in one or more backend languages (Elixir, Python, Go, etc.); experience with data integrations or microservices is a strong plus.
• Strong understanding of cloud infrastructure (AWS, GCP) and modern Dev Ops practices.
• Solid experience with databases (Postgre
  
  SQL, Redis, etc.) and event‑driven architectures.

What We Offer

• Competitive salary and equity.
• Remote or Hybrid work environment (3 days/week in our NYC office).
• Medical, dental, and vision benefits.
• 401(k) plan.
• Flexible PTO.
• Opportunity to build at the ground floor of a high‑growth, mission‑driven company.
• Not offering sponsorship.

Why Hatch

• Shape the future of AI‑driven customer service.
• Build alongside founders and leaders who value speed, ownership, and ambition.
• Solve hard problems that impact real businesses and customers.
• Join a team of builders who care about great engineering, fast execution, and each other.

Seniority Level
Mid‑Senior level

Employment Type
Full‑time