Senior Software Engineer-AI Agents

MUST BE BASED IN NYC OR AUSTIN, No Relocation

Hybrid in SOHO (NYC), Remote in Austin

Not able to sponsor

At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and Next View Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.

As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment.

We’re looking for a Senior Engineer to design and implement core systems across our platform. This role blends deep distributed-systems expertise, technical leadership, and a product-minded approach. You’ll partner with engineering and product leadership to set technical direction and deliver projects that move the business forward.

• Architect and build large-scale, high-performance backend systems that power our AI platform.
• Partner with product and front-end engineers to design flexible backend systems that support evolving user and business needs.
• Design scalable, intuitive database schemas and data models that underpin the platform.
• Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications.
• Drive technical strategy and make long-term architectural decisions.
• Proactively identify opportunities to improve system reliability, observability, and performance.

• 5+ years of professional software engineering experience, with substantial time in senior or staff-level roles.
• Deep expertise in one or more backend programming languages; experience with functional programming is a plus.
• Proven experience designing and scaling distributed systems in a production environment.
• Solid understanding of relational and non-relational databases (e.g., Postgre
  
  SQL, Redis) and data architecture.
• Proven experience improving system reliability, observability, and performance in production environments.
• Experience collaborating with Dev Ops teams on deployment, monitoring, and cloud infrastructure.
• Excellent collaboration and communication skills — you bring others along and elevate those around you.
• Product-oriented mindset — you care deeply about building systems that meet real user needs.

• Experience working in a fast-growing startup environment.
• Contributions to open source or active participation in engineering communities.
• Experience building and supporting LLM-powered applications in production.

• Competitive salary and equity
• Remote OR Hybrid work environment (3 days/week in our NYC office)
• Medical, dental, and vision benefits
• 401(k) plan
• Flexible PTO
• Opportunity to build at the ground floor of a high-growth, mission-driven company
• Not offering sponsorship

• Shape the future of AI-driven customer service
• Build alongside founders and leaders who value speed, ownership, and ambition
• Solve hard problems that impact real businesses and customers
• Join a team of builders who care about great engineering, fast execution, and each other