Software Engineer-AI Agents

MUST BE BASED IN THE NYC OR AUSTIN, No Relocation

Onsite/Hybrid in SOHO, Remote in Austin

Not able to sponsor

At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and Next View Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI‑driven customer service — and we’re just getting started.

As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast‑paced, high‑growth environment.

We’re looking for a Staff Engineer to lead the design and implementation of core systems across our platform. This role blends deep distributed‑systems expertise, technical leadership, and a product‑minded approach. You’ll partner with engineering and product leadership to set technical direction and deliver projects that move the business forward.

• Architect and build large‑scale, high‑performance backend systems that power our AI platform.
• Partner with product and front‑end engineers to design flexible backend systems that support evolving user and business needs.
• Design scalable, intuitive database schemas and data models that underpin the platform.
• Apply LLM best practices — including clear prompt design, context management, structured outputs/chaining, and guardrails — to build reliable conversational AI applications.
• Drive technical strategy and make long‑term architectural decisions.
• Proactively identify opportunities to improve system reliability, observability, and performance.
• Mentor and coach engineers, fostering technical excellence, ownership, and innovation.
• Lead cross‑team projects and set standards for engineering best practices.

• 8+ years of professional software engineering experience, with substantial time in senior or staff‑level roles.
• Deep expertise in one or more backend programming languages; experience with functional programming is a plus.
• Proven experience designing and scaling distributed systems in a production environment.
• Solid understanding of relational and non‑relational databases (e.g., Postgre
  
  SQL, Redis) and data architecture.
• Proven experience improving system reliability, observability, and performance in production environments.
• Experience collaborating with Dev Ops teams on deployment, monitoring, and cloud infrastructure.
• Excellent collaboration and communication skills — you bring others along and elevate those around you.
• Product‑oriented mindset — you care deeply about building systems that meet real user needs.
• Experience mentoring engineers and leading technical projects or cross‑team initiatives.

• Experience working in a fast‑growing startup environment.
• Contributions to open source or active participation in engineering communities.
• Experience building and supporting LLM‑powered applications in production.

• Competitive salary and equity
• Remote OR Hybrid work environment (3 days/week in our NYC office)
• Medical, dental, and vision benefits
• 401(k) plan
• Flexible PTO
• Opportunity to build at the ground floor of a high‑growth, mission‑driven company
• Not offering sponsorship

• Shape the future of AI‑driven customer service
• Build alongside founders and leaders who value speed, ownership, and ambition
• Solve hard problems that impact real businesses and customers
• Join a team of builders who care about great engineering, fast execution, and each other