Case Manager

10920 Lakeline Mall Dr, Austin, TX 78717, USA

Posted Friday, January 9, 2026 at 5:00 AM

LOCATION: Austin, TX

DEPARTMENT: Case Management

TRAVEL REQUIREMENT: As required by management.

HOURS and

SCHEDULE:

Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week) and weekend (Saturday shift); unless otherwise required or approved by management. This position may be responsible for covering the evening shift (i.e. 2:00 pm to 10:00 pm, Monday-Friday) or weekends, if requested.

REPORTS TO: This position reports to the Supervisor, Case Management and works under the general supervision of the Vice President, Missing Children Division (MCD) and Director, Case Management of MCD.

SUPERVISION EXERCISED: None.

RESPONSIBILITY FOR PUBLIC CONTACT: Daily contact requiring courtesy, discretion, and sound judgment.

LICENSING AND CERTIFICATION: Must be eligible to apply for VCIN certification which requires either U.S. citizenship or having been a lawful resident of the U.S. for the past 10 consecutive years. Must obtain VCIN certification within three (3) months of hire and maintain certification including completion of all required training. VCIN certification requires background screening, to include fingerprinting, criminal history check, and professional references.

GENERAL DESCRIPTION: Position is responsible for the handling of lead and intake information as assigned by the Vice President, MCD and Director, Case Management of MCD Analyze, collate, and disseminate information concerning missing and exploited children to the appropriate investigative agencies. Maintain contact and provide technical assistance to parents, police, and other authorized agencies involved in providing services for missing and exploited children.

Coordinate NCMEC resources within a team environment, to include (but not limited to) Long Term Missing Case Managers, Forensic Case Managers, MCD Case Managers, Analytical Services Division, Team Adam, Family Advocacy Division to assist and support law enforcement agencies and families associated with these cases.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage missing child cases from the time of assignment through the recovery process with responsibility for their own individual caseload.
• Make initial and follow-up contact with parents, guardians, law enforcement on assigned cases. Assess each individual case for criticality and high-risk patterns, and provide all necessary resources, including emergency media and deployments as case circumstances change or evolve.
• Verify existence of police report and NCIC entry concerning missing children cases and provide follow-up technical support and assistance to parents, guardians and law enforcement.
• Access information and query the FBI’s National Crime Information Center (NCIC) computer and National Law Enforcement Telecommunications System (NLETS), as needed.
• Establish, maintain, and foster close working relationship with parents, guardians and law-enforcement contacts as the assigned case’s primary point of contact.
• Provide technical assistance to parents, guardians, law enforcement, and other authorized agencies on domestic and international resources in a timely and professional manner, and assess each individual case for criticality and high-risk patterns.
• Document case activities using a computer database and disseminate information to appropriate agencies and organizations in a timely manner and in compliance with established procedures.
• Review and analyze case reports and leads information to ensure all possible analytical avenues have been considered and leads addressed appropriately.
• Prepare and draft summary, progress and supplemental reports for internal case management review and media purposes.
• Organize case information and maintain a working electronic case file containing documentation of all activities as well as materials.
• Prepare appropriate cases to “media-ready status” in accordance with established case management policies and procedures.
• Make poster targeting assessments and then target “media-ready” cases with appropriate poster distribution partners, liaise with NCMEC’s Communication Division and other…