Case Management Specialist

TX-Austin Rathgeber Center - Austin, TX 78721

Position Type:
Full Time Regular

Education Level:
Bachelor's Degree

Category:
Case Management

Schedule:
Full-Time;
Monday-Friday

This position is responsible for:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment;

ensures constant compliance with funding requirements.

• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision‑making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up‑to‑date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.

• Greets and interviews clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records client’s disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the client’s social security card numbers.
• Provides direct assistance in obtaining and maintaining self‑sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well‑being.

• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly in order to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5–10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off‑site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

• Health, Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• Life Insurance
• 403B Plan

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and Three years progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long‑term action plans for recovery utilizing a wide variety of resources, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Valid State Drivers License

Equal Opportunity

Employer:

Veterans | Disabled