Unit Lead

Description

JOB PURPOSE:

The unit lead ensures proper supervision and appropriate behavioral limits of clients and shelter staff by taking reasonable action to carry out responsibilities and ensuring the safety and well-being of each client in accordance with federal or state standards and requirements.

Qualifications

• Supervise assigned staff from the start of the assigned shift until relieved, without interruption from outside sources.
• Monitor client behavior, provide direction and redirection to ensure safety and adherence to shelter rules and procedures.
• Respond to and manage crises, including conflict resolution and de-escalation.
• Maintain accurate records of incidents, client progress, and other relevant information.
• Assist with the implementation of shelter programs, including recreational activities and daily routines.
• Ensure the shelter is clean, safe, and well-maintained and operates in accordance with relevant regulations and guidelines.
• Participate in meetings, training, and other activities to enhance skills and knowledge.
• Effectively communicate behavioral expectations and program regulations to clients and enforce compliance with regulations and expectations by all clients assigned to the staff as per all written orders given and approved by the Shelter Manager.
• Monitor and supervise a client s behavior during shelter activities, providing direction and redirection when needed to ensure safety.
• Document all serious incidents, daily progress, changes in menus and activities completely and accurately in a timely manner in compliance with agency policies and procedures.
• Escort clients in a safe manner to and from designated points as directed by administrator on duty.
• Frequently travel within the shelter and escort clients from one location to another.
• Monitor staffing assignments to ensure the staff-to-client ratio is maintained at all times.
• Model behaviors and social skills that are consistent with organization and program policies.
• Develop and maintain effective working relationships with personnel on other shifts to promote continuity of care.
• Plan, organize and supervise activities for clients in accordance with the daily activity schedule.
• Meet all federal and state regulatory guidelines and standards applicable to this position.
• Participate in scheduled meetings, team decisions and operations.
• Monitor, coordinate and delegate daily operations as needed throughout the shift.
• Maintain documentation required by this position and ensure that documentation required by the administrator on duty and shelter staff is completed in accordance with contractual and regulatory requirements and agency policies and procedures.
• May include tasks such as intake, assessment, referral services, transportation, and other related duties.
• Other job duties as assigned.
• Demonstrate exceptional customer service by placing the child, family, veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

EDUCATION: High School Diploma or GED required.

EXPERIENCE: Must have a minimum of 1 year of experience in a shelter setting and supervisory experience. Must include experience in working with vulnerable populations.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as determined in the employer s sole discretion.

Work Hours to be determined by assignment

LICENSES: Driver s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us  you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.