Senior Service Technician

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Lead Technician, Field Supervisor, or Service Manager roles

POSITION SUMMARY:

• The Service Technician reports to the Service Manager
• Located in Austin, TX
• Field Based - Full Time

The Senior Service Technician - Hot & Cold Side (Hybrid) is a highly skilled field professional responsible for advanced diagnostics, complex repairs and commissioning of both commercial cooking (hot side) and refrigeration (cold side) equipment. This role serves as a technical escalation point within the region and supports Tri Mark's most critical and high-volume customer accounts.

The Senior Technician ensures maximum equipment uptime across full commercial kitchen systems, reinforces safety and compliance standards, and provides technical leadership and mentorship to other technicians.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES

Advanced Diagnostics & Complex Repairs - Hot Side

• Diagnose and repair gas and electric cooking equipment including combi ovens, rack ovens, fryers, broilers, steamers, kettles, griddles, ranges, and multi-unit cooking lines
• Troubleshoot ignition systems, gas trains, control boards, programmable controllers, and safety devices
• Perform combustion analysis and verify proper gas pressure and ventilation coordination
• Conduct root cause analysis to eliminate repeat failures

Advanced Diagnostics & Complex Repairs - Cold Side

• Service commercial refrigeration systems including reach-ins, walk-ins, prep tables, under counter units, ice machines, and remote condensing units
• Diagnose refrigeration system failures including compressors, expansion valves, evaporators, condensers, and control systems
• Perform refrigerant recovery, evacuation, charging, and leak detection
• Interpret pressure-temperature charts and electrical schematics

Technical Leadership & Escalation Support

• Serve as senior escalation resource for both hot and cold side troubleshooting
• Mentor and coach junior technicians on advanced diagnostics and safety procedures
• Support onboarding and structured field training
• Provide service leadership with trend analysis and recurring issue insights

Preventative Maintenance & Operational Optimization

• Develop and execute preventative maintenance programs for full kitchen systems
• Identify efficiency improvements, equipment lifecycle concerns, and upgrade opportunities
• Partner with customers on proactive service planning to reduce downtime

Customer Partnership & Documentation

• Act as trusted advisor to multi-unit, healthcare, hospitality, and institutional accounts
• Clearly communicate repair findings, cost implications, and operational risks
• Maintain accurate and timely digital service documentation
• Uphold Tri Mark's professional service standards

Safety & Compliance

• Ensure compliance with OSHA, EPA, and local regulations

• Maintain required refrigerant handling certifications
• Promote and model a culture of safety and accountability

REQUIRED QUALIFICATIONS:

• 3+ years of commercial kitchen equipment service experience (hot and cold side)
• Strong knowledge of gas systems, electrical diagnostics, and refrigeration cycles
• EPA Universal Certification
• Advanced troubleshooting skills across mechanical systems
• Ability to work independently with minimal supervision
• Valid driver's license with clean driving record
• Ability to lift 75+pounds and work in high-heat or refrigerated environments

PREFERRED QUALIFICATIONS

• CFESA Master Technician or equivalent certification
• Factory-authorized service training on major cooking and refrigeration brands
• Experience supporting high-volume or multi-location accounts
• Experience with remote monitoring or advanced control systems
• Experience in food service, hospitality, or institutional environments

CORE…