Field Service Technician

Base Pay Range

$80,000.00/yr - $95,000.00/yr

The Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing hands‑on technical support, repair expertise, and exceptional customer service to an assigned national account. This position requires strong knowledge in electrical systems, lithium‑ion battery technology, and general forklift operation, along with experience diagnosing and repairing battery‑powered, diesel, and other heavy industrial equipment.

Working onsite at the customer location, the Service Technician provides technical solutions for equipment issues, manages quality concerns, and acts as a liaison between the National Account Customer and the Hangcha Customer Care Team. The Service Technician also supports internal departments such as Parts, Warranty, and PDI, ensuring seamless communication, accurate reporting, and timely issue resolution.

This role will work directly with our client on a daily basis and includes occasional after‑hours phone support to meet customer needs.

• Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, with a focus on battery‑operated and lithium‑ion equipment.
• Troubleshoot and repair diesel and heavy‑equipment components as required.
• Provide technical expertise and support on all Hangcha equipment types—LP, Gas, Diesel, and Electrical/Lithium‑Ion systems.
• Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities.
• Collaborate with Senior Service Representatives, HCFA Management, and cross‑functional departments to ensure timely and accurate communication of issues and resolutions.
• Assist with product and quality investigations, including identifying root causes and recommending corrective actions.
• Support warranty and parts processes by communicating field data and component feedback.
• Ensure compliance with all OSHA and company safety standards, identifying opportunities for improved technician safety practices.
• Participate in assigned technical training sessions to maintain product expertise.
• Provide after‑hours phone support as required by the assigned national account.
• Perform other related duties as assigned by management.

• Associate degree or technical certification in a related field, or equivalent hands‑on experience.
• 5+ years of technical field experience with forklifts or mobile industrial equipment.
• Strong proficiency in electrical diagnostics, particularly with lithium‑ion batteries, chargers, and control systems.
• Experience with diesel engines, hydraulics, and mechanical systems preferred.
• Ability to read and interpret electrical schematics and mechanical diagrams.
• Must hold a current forklift certification or be able to obtain one upon hire.
• Valid driver’s license with a clean driving record.
• Must represent HCFA professionally and demonstrate strong interpersonal communication skills.
• Automotive‑only experience does not qualify for this position.

• Expertise in diagnosing and repairing electrical, hydraulic, and mechanical systems.
• Strong knowledge of battery and charger technology, including lithium‑ion systems.
• Ability to work safely and adhere to company and regulatory standards.
• Excellent verbal and written communication skills.
• High attention to detail with strong organization and documentation habits.
• Strong critical thinking, problem‑solving, and decision‑making skills.
• Proven ability to prioritize multiple tasks and manage time effectively.
• Collaborative, team‑oriented mindset with a strong customer service focus.
• Proficient in Microsoft Office and cloud‑based platforms for reporting and documentation.

HC Forklift America Corporation (HCFA) is the North American subsidiary of Hangcha Group, a global leader in full‑line forklift manufacturing. Hangcha employs over 4,100 employees worldwide and ranks among the top 8 manufacturers globally in material handling equipment.

HCFA’s U.S. headquarters is located in Charlotte, North Carolina, serving as the central hub for sales, distribution, and customer support operations. This role provides an excellent opportunity to join a…