Appliance Service Technician

Appliance Repair Specialist

First year potential  60k -  90k based on performance. Pay: commission plus bonuses.

Schedule:

M-F, with occasional on-call and after-hours (Saturday) responsibilities shared with the team. Hours depend on last job completed.

PLEASE NOTE THAT WE DO A 7-YEAR MOTOR VEHICLE REPORT (MVR) REVIEW.

Appliance Repair experience required – at least 4 years minimum.

As ABC’s Appliance Repair Specialist for both residential and commercial accounts, you will perform high‑quality part repairs and replacements for various appliances with professionalism and excellent customer service.

• Appliance Repair field experience required – at least 4 years.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
• Must know and understand all applicable federal, state, and local codes and practically apply them to each job.
• Ability to drive a vehicle with standard or automatic gear.
• Demonstrate the required level of mental aptitude and physical ability to do this job.
• Completed specialized courses in residential and commercial appliance practices and a solid working knowledge of codes and safety measures.
• Excellent communication and customer service skills.
• High proficiency with emailing, instant messaging, and the use of various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure and handle irate customers while maintaining composure.
• Dependable and self‑motivated with a desire to work year‑round.
• Must maintain an active Driver’s License and be insurable.
• Ability to work indoors and/or outdoors for long periods, sometimes in extreme temperatures.

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit‑Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees and family members.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).
• Wellness program including a subsidized gym membership and a company vehicle with gas card.

• Carry out general appliance repair skills such as troubleshooting various appliances—including circuit boards, switches, heating elements, pumps, compressors, motors, etc.
• Work with inspectors, suppliers, and co‑workers to ensure correct project work while abiding by all codes.
• Accurately diagnose the cause of appliance repair issues, recommend options for repair, price repairs under company policy, complete repairs after authorization is received, collect and deliver payment from customer to office, and submit all required paperwork accurately and promptly.
• Communicate effectively with supervisors, dispatchers, CSRs, and customers to ensure complete alignment at all times during the service repair or replacement process.
• Work with and train any helpers who may be assigned to work with you.
• Attend required department meetings and company or vendor training as required, and maintain necessary licenses or certifications and complete required continuing education.
• Exhibit professional conduct at all times, whether at the job site or driving company vehicles.
• Be available to serve periodic on‑call rotation assignments (per schedule approved by the service manager) necessary to ensure 24/7/365 coverage.

At ABC Home & Commercial Services, we’re excited to welcome you to our team and support your growth as we work together to keep our community comfortable and thriving. In just 2 weeks you could be behind the wheel of one of our white vans. What are you waiting for?

ABC is an Equal Opportunity Employer. We conduct drug screening, physical & physical performance evaluation (PPE), E‑Verify, comprehensive criminal background checks, along with a 7‑year Motor Vehicle Report (MVR) review. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.