Account Manager Southeast Region - DroneSense

About Versaterm

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've built an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools, and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service, and more just outcomes.

Our teams are driven by innovation, expertise, and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

We are seeking a customer‑focused Account Manager to own net revenue retention across a portfolio of public safety agencies in the South East region. This role is responsible for renewals, expansions, and long‑term account health, serving as a trusted commercial partner to agencies using Drone Sense by Versaterm.

You will work closely with Customer Success, Sales, and Product teams to ensure customers realize ongoing value from the platform while identifying opportunities to expand usage in alignment with agency needs and budgets.

• Own renewals, expansions, and net revenue retention metrics for assigned accounts
• Develop and execute account plans focused on long‑term adoption and growth
• Identify upsell and cross‑sell opportunities aligned to agency mission needs
• Serve as the primary commercial point of contact for assigned customers
• Partner with Customer Success to ensure successful deployments and outcomes
• Maintain accurate renewal and expansion forecasting in CRM tools

• 3+ years of account management or customer‑facing experience
• Proven success managing renewals and expansion revenue
• Strong relationship‑building and stakeholder management skills
• Customer‑first mindset with strong organizational discipline
• Experience in SaaS, Gov Tech, or public safety environments preferred

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are led by people, including our qualified acquisition team and our experienced hiring managers.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier‑free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact