Sales Support Representative- Residential Builder

Overview

Ferguson is hiring Sales Support Representatives to help customers, solve problems, and learn the business from the ground up. You will be hands-on, customer-focused, and ready to grow your career.

Schedule:

Monday–Friday 8 am – 5 pm plus 1 Saturday every 6 weeks. Pay: starts at $19.65 or higher based on experience.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make timely decisions.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service oriented with the ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other and support well-being through benefits that cover mental, physical, and financial health. Benefits include health, dental, vision, paid time off, life insurance and a 401(k) with company match, plus inclusive enhancements such as mental health coverage, family-building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Pay Range: $18.71 - $31.41. Estimated ranges displayed are monthly for salaried roles or hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations; starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC is an equal employment employer (M/F/Disability/Vet/Sexual Orientation/Gender Identity) and a government contractor compliant with 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). Equal Employment Opportunity and Reasonable Accommodation Information.