Associate Account Manager, Plastics and Regenerative Medicine

Company Description

At Allergan Aesthetics, an Abb Vie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit  Follow Allergan Aesthetics on Linked In.

As an Associate Account Manager with Allergan Aesthetics, an Abb Vie company, you will develop a solid foundation of system, product, and sales enablement knowledge. This role is an entry point within our team vertical, supplying the foundation of knowledge to transition into Regional Account Management and Inventory Management teams. We offer interactive training, mentorship from tenured Regional Account Managers, and hands‑on experience supporting Field Sales Operations.

You will develop valuable analytical and problem‑solving skills, SME‑level system navigation, and an understanding of customer operations within the medical device industry. We are looking for someone who thrives helping others and takes pride in being a trusted expert that builds strong relationships with sales and customers. The Associate Account Manager is passionate about sales enablement through a customer service and operational lens and thrives in a fast‑paced environment where quick decisions and deep product and system knowledge is the key to success.

• Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
• Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialing, etc.)
• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.)

Transactional support including but not limited to:

• Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
• AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
• Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
• Follow up: tracking information, order status, return labels
• General Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting

• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
• Ability to multi‑task—juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
• Exceptional relationship‑building skills both internally and externally
• Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end‑to‑end customer operations processes
• Works well in a metrics‑driven environment, with an emphasis on efficiency and individual production
• At least 3 years’ experience in a client‑facing role with a similar function
• Bachelor’s degree from an accredited college or university preferred or a combination of education and relevant experience

• 1–2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
• Flexible availability to cover calls over multiple time zones within the US
• Bilingual Spanish

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.
  
  This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),…