Associate Account Director, Enterprise

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official:
Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is seeking a highly motivated and detail-oriented Associate Account Director (AAD) to join our high-performing Enterprise sales organization. This pivotal supporting role acts as a force multiplier for our most senior Account Directors (ADs) who manage complex, high-value enterprise accounts. You will be responsible for ensuring operational efficiency and maximizing customer retention within some of our top customer accounts. This will include expertly managing smaller-dollar renewals, selling smaller dollar contracts, and handling paperwork questions and revisions.

• Own Small-Dollar Renewal Pipeline:
  Directly manage the full renewal sales cycle for a dedicated portfolio of smaller-sized contracts. This includes timely outreach, negotiation of terms, and contract closure, ensuring zero churn in this segment.
• Contract and Administrative Support:
  Act as the primary internal resource for senior Account Directors, taking ownership of all routine operational tasks related to amendments, bookings, and transactional contract modifications.
• Customer Operational Liaison:
  Serve as the primary point of contact for routine customer inquiries related to billing, basic contract questions, and operational support for our Enterprise customers.
• Support Account Strategy:
  Collaborate closely with senior ADs to assist with strategic tasks, including preparing renewal forecasts for the small-dollar segment, assisting with multi-threading and account mapping documentation, and gathering necessary data to support strategic presentations.
• Maintain Install Base Health:
  Proactively monitor customer health metrics for assigned accounts, flagging potential risks related to renewals or usage to the senior AD and Client Success team.
• System Mastery:
  Become fluent in using our CRM (Salesforce) and pricing tools to ensure meticulous pipeline management, accurate forecasting, and complete adherence to all internal sales processes.
• CAS (sampling) rebuys (Velocity/Anchor Only)
• (Not Velocity/Not Anchor) Prospecting/Booking Meetings:
  Prospect into net new contacts in your assigned customer base, uncovering new opportunities to expand our partnership with these accounts.

• The ideal candidate is highly organized, process-driven, and eager to build a career in Enterprise SaaS sales.
• Experience:
  
  2-5 years of professional experience in full-cycle sales or account management role within a B2B SaaS environment.
• Process & Detail Orientation:
  Demonstrated ability to manage multiple priorities, execute complex administrative processes flawlessly, and maintain exceptional attention to detail in contract management.
• Communication
  
  Skills:
  
  Strong written and verbal communication skills, comfortable interacting directly with clients via phone and email to resolve operational issues and manage the renewal process.
• Technical Fluency:
  Familiarity with CRM software (Salesforce highly preferred) and strong working knowledge of Microsoft Office or Google Workspace.
• Ambition &
  
  Collaboration:
  
  A motivated self-starter who thrives in a supportive, team‑centric environment and is eager to learn complex enterprise sales cycles from experienced leaders.