Complex Business Travel Sales Manager

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Reporting to the Director of Sales and Marketing, the Complex Business Travel Sales Manager is responsible for managing a select group of B2B and Local accounts for two Austin hotel locations. The Complex Business Travel Sales Manager will serve as a trusted advisor for internal and external clients to optimize fair share delivery to hotel in addition to the following key responsibilities:
Handle BT responsibilities for hotel and be point of contact for all BT accounts (local and national), consortia, and government markets. Responsible for all related BT duties/task (Rate & System maintenance/VIP coordination, exception processing, B2B and end user customer service). Will represent hotel for any tradeshow, market solicitation activities. On‑site market sales activity as well as outside calls to customers is required on a weekly basis or as needed.

We are looking for a motivated, independent, sales‑professional with a successful track record within a sales organization and demonstrated ability to build mutually beneficial complex customer relationships. The successful candidate will be extremely self‑driven, possess excellent communication and customer‑relations skills and have solid business acumen.

This position is fully onsite working out of The Stephen F Austin Royal Sonesta and Sonesta Bee Cave locations.

As key enablement tools, the candidate will successfully embed corporate and local initiatives and strategies that will increase hotel's visibility and improve year‑over‑year share of B2B business. The position requires a proactive approach and carefully crafted account plans to achieve desired results. The Complex Business Travel Sales Manager will also be measured on successful collaboration with varying stakeholders to include leadership, revenue management, regional sales and global sales.

The job environment is fast paced and results oriented. The successful candidate will employ proactive measures to achieve the desired account and revenue objectives.

• Effectively promote the Sonesta brand and hotel to corporate travel decision makers
• Be fully capable of utilizing primary online tools for RFP solicitation and negotiations including Lanyon, hotel PMS, Sabre, Delphi FDC, Travel Click, etc. Be able to analyze market conditions and account specific data to determine current account status and alter individual account strategies, as needed.
• Manage the transient processes for assigned hotel system to maximize revenue opportunity
• Lead on‑site inspections by customers, perform outside sale calls to develop leads.
• Manage and negotiate account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Manage and update Delphi FDC daily.
• Formulate and submit formal and informal sales proposals to prospective customers in the field, at the hotel, and over the phone.
• Follow company direction, process, and expectations of hotel.
• Partner with operations departments to ensure full participation in servicing accounts.
• Ensure all due dates/deadlines are met and other duties as assigned.

• Analyze sales statistics with Leadership, to determine sales potential, inventory requirements, and sales goals.
• Maintain awareness of competition, top accounts, rates and sales strategies on an ongoing basis. Stay abreast of trends in the market.
• Coordinate and participate in Sales Blitzes, company wide Sales Activations and complete follow‑up in a timely manner with potential corporate clients.
• Develop a sales plan that addresses new…