Director of Client Success

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Director of Client Success
.

Property Management Professionals LLC. and/or PMP Management LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Colorado and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective markets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people‑centric culture attracts and retains the industry’s top talent and has served as a competitive advantage, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, visit our social media platforms below:

• Instagram: pmpmanage
• Facebook: pmpmanage
• Linked In: /company/pmpmanagement

PMP is looking for energetic, passionate, personable, and detail‑oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position

Description:

The Director of Client Success is a highly motivated self‑starter who will lead and provide strategic sales initiatives, engage in marketplace sales activity, and work closely with the market leaders, operational executives, and the Marketing Department on lead generation, sales, and proposal generation. The role requires superior planning, outgoing communication skills, and strong business development skills together with the ability to effectively collaborate with various internal senior associates to grow our markets and achieve business development targets.

• Responsible for the ongoing development, implementation, and tracking of new client development.
• Work with the Marketing Team to develop and execute on sales strategies to obtain residential association management contracts that meet our growth goals and objectives.
• Assist in the growth of both current and potentially new market territories by:
• • Proactively identify qualified new business opportunities
  • Helping to develop marketing and sales materials
  • Attending weekly marketing and business development meetings
  • Managing and directly participating in the business development process, including delivering sales presentations to prospective clients
  • Continuously seeking innovative ways to communicate the PMP difference to prospective clients
  • Monitoring competition and staying abreast of industry trends
  • Managing sales process through utilization of PMP’s Universe Report
  • Collaborating with Marketing Team and preparing proposal (RFP) responses
  • Coordinating and/or participating in the preparation of sale presentations, including marketing and RFP preparation, coordinating team member attendance, and following through with client communications
  • Other initiatives as identified by leadership

• Education & Experience:
  • BS/BA Degree in business or related field from an accredited college or university preferred
  • Minimum of 3 years sales experience in a service‑related industry preferred
• Proficient in Microsoft’s Excel, WORD, and Outlook programs
• Excellent communication skills, both written and verbal

• Demonstrates strong and effective customer service and relationship building skills
• Must be comfortable immediately developing rapport with a variety of personalities and potential clients during and after the sales process
• Works well under pressure and strictly adheres to deadlines
• Possesses excellent grammar, spelling, and proofreading skills
• Demonstrates good common sense, sound judgment, and a high ethical bar
• Consistently performs at high levels in a fast‑paced ever‑changing work environment
• Has ability to work independently
• Capable of taking ownership of assigned tasks and anticipating work requirements
• Engages in active selling, attending both internal and external business development meetings and events, including industry conferences and company‑hosted events; requires local market travel and some out‑of‑market travel with overnight stays

As a full‑time exempt team member, you will be eligible for a comprehensive benefits package including your choice of multiple medical plans, dental, vision, time off benefits, paid holidays, and a 401(k) with a discretionary company match. Occasional travel will be required.

This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.