Field Solutions Advisor; Austin,Tx

Description

The Field Solutions Advisor is a consultative, in-home sales professional responsible for diagnosing homeowner needs and recommending high-value pest, rodent, and termite solutions. This role leads the customer conversation from discovery through close, delivering accurate recommendations and ensuring a seamless handoff to service fulfillment teams.

Blending professional sales capability with technical knowledge, the Field Solutions Advisor builds trust with homeowners while driving revenue and enhancing the overall customer experience. Service delivery is performed by operations; this role focuses on solution design, customer education, and sales execution.

• Conduct on-site inspections and diagnostics to evaluate homeowner needs
• Identify root causes and risk factors impacting the property
• Lead structured discovery conversations to understand customer concerns
• Educate homeowners on risks, prevention strategies, and solution options
• Recommend and confidently close appropriate services
• Accurately scope work and document details in company systems
• Coordinate seamless handoffs to customer service and field technicians
• Maintain required technical certifications and stay current on solution knowledge
• Follow structured sales processes and documentation standards

• Strong consultative sales and discovery skills
• Ability to build trust and credibility in a residential setting
• Confident communicator with professional presence
• Effective listening and objection-handling capabilities
• Ability to diagnose problems and recommend appropriate solutions
• Results-driven with the confidence to ask for the sale
• Strong organizational skills with attention to detail
• Ability to learn and apply technical product knowledge
• Comfortable using CRM systems and digital tools
• Self-directed with strong accountability for performance

• Frequent local travel within an assigned territory
• Ability to walk properties and access areas such as crawl spaces or attics when needed for inspections
• Prolonged periods of driving, standing, and walking
• Ability to lift up to [insert weight] pounds if necessary

Required:

• High school diploma or equivalent
• 2+ years of sales, consultative, or customer-facing experience

Preferred:

• In-home consultative sales experience
• Experience with in home services (pest control, HVAC, roofing, restoration, etc.)
• Prior experience using CRM platforms

• Base salary plus performance-based commission
• Significant earnings potential for high performers
• Comprehensive benefits package
• Career advancement opportunities, including Senior Field Solutions Advisor and leadership pathways