Inside Sales Representative

Overview

About Us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes Ship Station, , Ship Station API, Metapack, Global Post, and Packlink. Our partners include Amazon, UPS, USPS, eBay, Big Commerce, Shopify, Woo Commerce, and Walmart. Our values:
Win as One. Delight Customers. Deliver Great Outcomes.

About The Role As an Inside Sales Representative, you ll help drive user adoption of Ship Station for e-commerce shipping processing and automation. They are responsible for clear communication to prospective Ship Station users and will assist merchants throughout the trial process — showing Ship Station value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of Ship Station to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.

Sales Perks:

• 🌴 Fully Paid Annual International President s Club Trip (Auctane Employee Plus One)
• 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 🤝 Auctane Roof Top Happy Hours

This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office).

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team.

The Inside Sales Representative position reports to our Inside Sales Manager.

• Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer s pain points and the value that Shipstation can bring to their business.
• Work to close deals by overcoming objections and persuading customers to become long term customers.
• Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
• Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
• Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

• Bachelor s degree in Business or related field of study a plus
• Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
• Track record of over-achieving sales goals
• Tenacity to make high volumes of calls to warm leads - this is a call driven role
• Excellent telephone and personal demeanor
• Strong ability to work cooperatively on a team with other sales representatives
• Effective listening and presentation skills
• Must have strong organizational, written, and oral communication skills
• Must be able to describe products and match their advantages to customer needs

• Industry experience in eCommerce, transportation and/or logistics preferred

• Working…