Sales Support Specialist

Job Description

We are seeking a dedicated Sales Support Specialist to join a global leader in fuel dispensing, payment processing, and point of sale technology. The role involves performing various sales support functions to guide customers through their order needs, ensuring accuracy in product numbers, discounts, and pricing. You will update customer records and communicate order details, inquiries, and deliveries to representatives and sales managers, while also addressing any customer issues such as late deliveries or quality defects.

This is a hybrid role based in North Austin, Texas, with three days in the office (Tuesday–Thursday) and two remote days. The role is a contract-to-hire position.

The pay range for this position is $25.00 - $29.00/hr.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

• Provide initial responses and follow-ups to customer emails and phone calls.
• Support customers in placing orders and requesting changes through established processes.
• Collaborate closely with Sales Managers and Customers on quotations, price exceptions, delivery methods, graphic requests, and quote conversions.
• Guide customers through product choices based on site requirements.
• Implement, track, and document customer claims for missing, damaged, or incorrectly shipped items.
• Develop a thorough understanding of ordering tools and product literature for order entry and customer response activities.
• Assist the sales team with reporting requests to identify trends and volumes within various regions or channels.
• Communicate with Sales Managers regarding outstanding items that require attention or assistance.
• Convey order details to Sales Managers and customers from acknowledgment to delivery.
• Collaborate with other departments to meet or exceed customer expectations.

• 5+ years of experience in sales support, inside sales, sales administration, or customer service in a corporate setting.
• Proficient in customer service, data entry, sales support, and order entry, and Microsoft Excel and Office.
• Experience with CRM tools, preferably Salesforce.
• Intermediate to advanced knowledge of MS Office applications, VOIP, ERP & CRM (Oracle preferred).
• Excellent administrative, clerical, and record‑keeping skills.
• Strong problem‑solving aptitude and self‑motivation.
• Ability to manage changing and conflicting priorities effectively.

• Bachelor’s degree or equivalent business experience in account/order management or a customer‑facing role.
• Experience in customer service, sales, and/or program management is preferred.
• Effective interpersonal, verbal, and written communication skills.
• Well organized and able to interact under pressure with professionalism and confidence.
• Bilingual skills are a plus.
• Understanding of import/export compliance, BMS, ISO & EHS regulatory processes.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter