Inside Sales Representative

Overview

At Lutron, we put the customer first in all that we do. On the Luxury Inside Sales Team, you will have the opportunity to make a long-lasting, positive impact on the selling support and relationship management we provide to our customers. You will develop your career through meaningful customers interactions, immersive product training and relationship building throughout the organization.

This position offers an excellent opportunity to learn more about our luxury residential trade customers and the associated product offering, while utilizing your sales, relationship building and technical skills. You will communicate with new and existing dealers of Lutron product in the residential luxury market, helping with product education, product selection, selling support, lead referrals and order coordination. You will also interact with sales reps in dealer local markets for a coordinated customer selling model.

As a part of the Luxury Inside Sales Team, you will have the opportunity to work with a team of customer‑centric individuals to provide outstanding sales support to contribute to the growth of our residential business.

Lutron residential products for the luxury marketplace create experiences in the home that are beautiful, powerful and make a lasting impression. Learn more about our products, the experience and our unparalleled quality and innovation:
Beautiful light. Intelligent shades. Powerful controls | Lutron Luxury

• Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions
• Gain a strong understanding of market dynamics in the luxury residential custom electronics market space
• Utilize our systems, such as salesforce and NICE in Contact, to manage cases and customer inquiries

• Deliver Exceptional Experiences: Your commitment to excellence ensures every customer feels valued and supported through outstanding service.
• Build Strong Relationships: You’ll play a key role in connecting with new customers and revitalizing small or underperforming accounts.
• Drive Growth and Retention: By promoting customer loyalty and encouraging adoption of new and existing products, you’ll help expand our company’s reach.
• Champion Industry Leadership: Your communication skills, product expertise, and problem‑solving abilities will reinforce our position as the trusted leader in the market.

• 2 years of customer‑centric, professional experience and High School diploma required
• If you have