Sales Development Representative

Sales Development Representative – Dialpad Japan

Location: Austin, TX

Dialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe – including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply – rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. Visit  to learn more.

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real‑time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills.

We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success:
Scrappy
, Curious
, Optimistic
, Persistent
, and Empathetic
.

As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in‑depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision makers. You’ll connect with prospects using all communication channels (phone, email and social media).

In addition, you’ll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career! This position reports to our Sales Development Manager and is based in our Austin, Texas office. Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad!

In this role, you’ll combine outbound prospecting and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works together with Account Executives and has the opportunity for close mentorship and professional development.

• Prospect ideal target personas by making 50+ outbound calls per day, with additional touch‑points via email.
• Consistently meet or exceed quota of sales qualified opportunities for Dialpad’s Account Executive team.
• Embrace a growth mindset by prioritizing sales enablement activities.
• Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.
• Learn to navigate through sales tools such as Salesforce, Zoom Info, Outreach, Sales Navigator and Dialpad.
• Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities.

• 1+ year of experience in a Sales Development or similar customer‑facing role.
• Efficient, organized and detail‑oriented.
• Highly motivated and committed to achieving success, both individually and within a team.
• Excellent verbal and written communication skills and confidence.
• Demonstrated sense of curiosity, motivation and resourcefulness.
• Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.