Inside Sales Representative

MSc Human Resource Management Graduate | Associate Member CIPD | Associate Talent Acquisition Partner @HID Global
- We're Hiring!

An Amazing Career Opportunity for a Inside Sales Representative!!

Location: Rochester, NY, Austin, TX or Nazareth, PA (Hybrid)

Job : 40283

We are seeking a customer‑centric Inside Sales Representative to join our central inside sales team at HID’s business area Identification Technologies (IDT). The role focuses on managing and growing existing U.S. customers while driving the lead‑management process. You will retain and grow customer accounts through strategic and tactical sales activities and own the lead‑management pipeline from initial contact to qualification, nurturing, and hand‑off for closing.

You will work with a global inside‑sales team and collaborate closely with U.S. outside‑sales colleagues.

Who are we?

HID powers trusted identities for people, places, and things, enabling safe transactions, productive work, and free travel.

We are a high‑tech software company headquartered in Austin, TX, with over 4,500 employees worldwide. Learn more at  and video.

Identification Technologies (IDT): IDT creates trusted identities for IoT via smart components and enabling services, including RFID, NFC, and BLE. Our solutions wirelessly connect, identify, collect, and manage data accurately across virtually any IoT application.

• Retain and grow existing customer accounts through strategic and tactical sales activities.
• Own the lead‑management process from initial contact to qualification and nurturing, ensuring smooth hand‑off to closing teams.
• Research and qualify leads to grow the IDT sales pipeline.
• Create and maintain a database of prospective clients.
• Serve as a champion of IDT products and services, providing sales support across all marketing channels.
• Set up new customer accounts and manage account updates in CRM tools, ensuring compliance with internal documentation.
• Provide quotations, review purchase orders (POs), and contribute to demand forecasting.
• Maintain professional communication with customers and internal sales teams via phone and email, documenting all activities in CRM.
• Plan and conduct presentations of IDT solutions to customers via phone, online tools, and email.
• Occasionally accompany the sales team on visits to major accounts and trade shows.
• Submit monthly reports in a timely manner as required by management.
• Improve sales skills through training to enhance success rates.

• Degree in Sales or equivalent.
• Minimum 3‑5 years’ experience in inside sales, sales assistance, or a related role.
• Proven experience in customer support or sales.
• Customer‑oriented focus with a strong value‑add mindset.
• Working knowledge of IDT product technical characteristics.
• Initiative, organization, and effective multi‑tasking.
• Strong CRM proficiency (Salesforce, Hub Spot, or similar).
• Time‑management, communication, decision‑making, presentation, and organization skills.
• Ability to work independently with minimal supervision while thriving in a team.
• Comfortable working across languages and cultures.
• Simultaneous task handling and timely project completion.
• Continuous learning mindset for product and industry trends.
• Knowledge or experience of the RFID industry is a plus.

• Competitive salary and rewards package.
• Competitive benefits and paid leave to support work‑life balance.
• Vibrant, welcoming, and inclusive culture.
• Extensive career development opportunities and resources.
• Opportunity to be part of a global organization pioneering hardware, software, and services for secure navigation of the physical and digital worlds.

• Empowerment: Work as part of a global team in a flexible environment, learning and enhancing expertise. We welcome candidates with most of the skills and experience.
• Innovation: Embrace challenges and drive change. Flexible work arrangements, job sharing, or part‑time options are considered.
• Integrity: Results‑oriented, reliable, straightforward. We value authentic employees who are appreciated and accepted.

The wage range for this role considers a broad scope of factors like skill sets, experience, training, licensure, and…