VP, Account Management

At Alert Media, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

Alert Media is looking for a VP, Account Management to play a pivotal role in shaping our Account Management strategy and elevating our team to increase revenue across our fast‑growing Enterprise, Mid‑market, and SMB customer base. The Vice President, Account Management will help grow revenue through strong leadership, strategic planning, coaching, and actively partnering with your team in customer renewals, up‑sales, and expansions.

They will work closely with our Customer Account Directors and customers, while collaborating with internal stakeholders to accomplish team goals. Success in this role will be measured by your team’s ability to retain and grow annual recurring revenue, while maintaining an exceptional customer experience.

As one of the fastest growing softwarecompanies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

You are a roll‑up‑your‑sleeves team leader, with a proven track record of owning Account Management in the enterprise and mid‑market segments, with strong people management experience, and the ability to identify and own the strategic initiatives required for successful customer growth. You are passionate about sales, while caring deeply about your people and their success. One of your strengths is in influencing and negotiating with executives at large‑scale enterprises.

You thrive in a quota‑driven environment. You are articulate, inquisitive, collaborative, and analytical. You are a self‑motivated, sales‑minded professional who is highly organized and comfortable in a fast‑paced, high‑volume sales environment.

• Develop and coach a team of Account Managers in the enterprise, mid‑market and SMB segments and guide them with their sales pipeline, from prospecting to close.
• Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process.
• Help your team build account maps to more effectively up‑sell and cross‑sell within a set of named accounts.
• Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets.
• Understand customer objectives and use‑cases.
• Define and execute sales plans and proposals that provide strategic recommendations designed to meet specific customer needs.
• Articulate value in products and services to help meet those needs.
• Identify new personas and contacts to drive further value within customer organizations.
• Help large customers establish and meet their requirements with the goal of expanding once those have been met; participate in large customer QBRs.
• Review renewals and any obstacles limiting adoption or creating renewal risk.
• Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc.
• Drive enterprise value while focusing on increasing cross‑sell product expansion within the larger customer base.
• Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals.

• 7+ years of experience in account management and sales with a history of success.
• Must have prior enterprise and mid‑market sales and account management experience within a SaaS organization.
• 3+ years of people management experience.
• Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast.
• Strong coaching mentality and ability to help elevate others in their career development.
• Ability to map account whitespace, connecting the dots in customer organizations and influencing…